NETIKUS.NET ltd ยท 1 day ago
Technical Support Engineer
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
5+ years expNETIKUS.NET ltd is an innovative software company in Chicago, IL, developing EventSentry, a flagship software product. The role involves supporting a diverse customer base by configuring and troubleshooting EventSentry installations, providing training, and collaborating with developers to resolve product issues.
Information TechnologySoftware
Responsibilities
Provide product support to users via email, remote sessions and telephone
Assist new customers with setup, onboarding, and best practices
Deliver short training sessions to new & existing customers
Collaborate with developers to reproduce, document, and resolve bugs
Review and improve knowledge base and other self-help resources
Support internal IT and networking infrastructure when needed
Qualification
Required
Strong written and verbal communication skills
5+ years of experience administering Windows Server 2016+
Solid understanding of TCP/IP networking
Attention to detail
Excellent troubleshooting and analytical skills
Ability to adapt, prioritize, and switch context effectively
Professional, proactive, and customer-focused mindset
Preferred
SQL Server experience (MSSQL and/or PostgreSQL)
PowerShell, Python or Batch scripting
Experience with log management and/or SIEM products
Networking utilities like ipconfig, Wireshark
Sysinternals utilities like Sysmon, ProcessExplorer, ProcessMonitor
Office365, Azure and/or AWS
Knowledge of TCP/IP protocols including SNMP, SMTP, Syslog
Proxmox and/or VMWare ESXi basics
Benefits
401(k)
Dental, Health, Vision & Life insurance
Paid time off
Relocation assistance
Company
NETIKUS.NET ltd
NETIKUS.NET is a customer-focused software company located in the Chicago loop (US).
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ingmar Koecher
CEO
Company data provided by crunchbase