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WM India · 1 day ago

Dispatcher/Router Combo

Pompano Beach, FL, United States

Full-time

Hybrid

New Grad, Entry Level

$20.50/hr - $20.50/hr

0+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Dispatcher/Router Combo to assist with problem resolution while communicating with Waste Management Drivers. The role involves dispatching drivers, optimizing routes, and ensuring timely service for customers.

Information Technology & Services

Responsibilities

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction

Works with sites and the service department to optimize routes based on needs of the customer

Determines the daily level of driver staffing to provide best mix of responsiveness and productivity

Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion

Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area

Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service

Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues

Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

Qualification

Dispatch/Routing experienceCustomer service experienceComputer skillsOrganizational skillsCommunication

Required

High School Diploma or G.E.D

6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively

Experience multi-tasking in a fast-paced work environment with excellent organizational skills

Preferred

Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred

Computer skills with ability to handle multiple monitors, programs and systems

Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices

Must have the desire and ability to learn Waste Management proprietary software applications