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NC Department of Health and Human Services · 1 day ago

Human Services Program Supervisor I

Cumberland County, NC

Full-time

Hybrid

Mid, Senior Level

$56K/yr - $98K/yr

4+ years exp

The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health, safety, and well-being of all North Carolinians. The Human Services Program Supervisor will oversee a team of consultants responsible for licensing child care centers and homes, ensuring compliance with licensing requirements, and providing training and support to the consultant teams.

Health Care

Responsibilities

Supervise the Consultants who are responsible for licensing child care centers and homes, to achieve and maintain compliance with applicable child care licensing requirements

Investigate reports alleging violations of requirements, including allegations that facilities are operating without a license

Manage child care requirements interpretations, reviews and communicate new Regulatory Section initiatives, policies and procedures

Support child care consultant teams by providing consistent training, remediation, and modeling according to an established development plan

Work out of their homes and must be able to plan and manage their work independently

Coordinate with the Regulatory Services Assistant Director, Senior Managers and other Unit Managers; other Division staff, including the Director’s office; the Administrative and Program Operations Section; DENR; and the Attorney General’s office

Qualification

Child development knowledgeProgram administration experienceSupervisory experienceTechnical assistanceConsultation skillsStress managementTraining skillsMicrosoft WordMicrosoft ExcelCommunication skillsTeam managementProblem-solving

Required

Bachelor's degree in child development, early childhood education, special education, social work, or related human services area from an appropriately accredited institution and four years of experience in a child care or related setting involving the coordination, evaluation, or administration of a comprehensive program of child care services; or an equivalent combination of education and experience

At least two years of experience in a child care or related setting involving the coordination, evaluation, or administration of a comprehensive program of child care services, or coordination/management of the child care component of a local social services program, or as an instructor or curriculum design specialist at the university or community college level

At least two years of experience in providing technical assistance and consultation in the areas of child care program administration and child development, health and safety, care-giving activities, nutrition, behavior management, prevention of child abuse/neglect, age-appropriate needs of children, parent involvement, and parent education to promote quality child care

At least two years of experience in supervising professional level staff and projects is essential for this position

Must live in the South Central region of the state or contiguous to the following counties: Cumberland

Must be skilled in handling difficult people in highly stressful situations while maintaining a calm, professional demeanor

Must have experience using computer software applications such as Microsoft Word and Excel

Preferred

Demonstrates knowledge of theories, practices and principles of child development as related to child care services that include the physical, social, emotional and cognitive development of children

Knowledgeable of current issues at the state and national level affecting child care