INSPYR Solutions · 1 day ago
Network Support Technician
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Network Support Technician to assist with remote network setups, configurations, and ongoing support while ensuring compliance with strict PCI standards for retail operations.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Provide support via phone, chat, portal, and remote tools
Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations
Validate and support PCI-compliant network designs in enterprise and retail environments
Assist with the design, review, and troubleshooting of network security configurations
Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services
Collaborate with security and operational teams to ensure policy compliance and effective audit remediation
Execute timely responses to audit recommendations and observations
Deliver superior customer service to internal teams, in-unit managers, and external stakeholders
Participate in a support on-call rotation to provide operational coverage after hours
Qualification
Required
5+ years' experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments
5+ years' networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies
CCNA certification required (or equivalent proven experience)
Strong knowledge of PCI DSS standards and retail network connectivity requirements
Expertise in VPN technologies, internet connectivity options, and remote support tools
Proven ability to collaborate effectively with users, vendors, and engineering staff
Excellent verbal and written communication skills
Demonstrated commitment to delivering legendary customer service at every interaction
Self-driven and career-growth-minded, with a focus on continuous learning and development
Preferred
Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred
Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
Minimum of 1 year of experience in IT Asset Management or Inventory Management
Strong analytical, organizational, and communication skills
Benefits
Competitive weekly pay!
Potential opportunities for overtime
Opportunities to get OSHA 10 certified
Earn money for referrals! Ask your recruiter to learn more.
Comprehensive medical benefits
Dental, vision benefits
401(k) retirement plan
…and much more!
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase