CHEP ยท 1 day ago
Territory Account Representative - Chicago, FL (Field based)
Chicago, IL
Full-time
Onsite
Mid Level
$80K/yr - $108K/yr
3+ years expCHEP is a company focused on delivering exceptional customer quality experiences, and they are seeking a Territory Account Representative. This role is responsible for managing the end-to-end product quality journey, ensuring vendor accountability, and fostering strong customer relationships to drive satisfaction and business growth.
Outsourcing
Hiring Manager
Whitney Karleskint
Responsibilities
Customer Quality Experience Management, owning the end-to-end customer quality journey from service center to product delivery. Ensure seamless and consistent customer experience with quality expectations. Act as the voice of the customer in quality-related matters
Vendor Quality Oversight hold third-party vendors accountable for meeting product and service quality standards. Conduct unannounced field audits, service center audits and performance reviews to ensure compliance. Partner with CHEP Operations & Quality to execute issue resolution
Customer Relationship Development by building and maintaining a strong relationship with key customer stakeholders. Serve as a trusted advisor by understanding customer needs and aligning quality initiatives accordingly. Proactively identify opportunities to enhance customer satisfaction and loyalty
Quality Program Execution by implementing and managing field-level quality programs and initiatives. Monitor key performance indicators (KPIs) related to product quality and customer satisfaction. Provide feedback and insights to internal teams to drive product and process improvements
Cross-Functional Collaboration with internal teams (e.g., operations, quality & sales) to align quality goals and customer commitments. Communicate customer feedback and quality trends to influence product development and service enhancements
Reporting & continuous improvement by maintaining accurate records of quality incidents, resolutions, and customer feedback in Sales Force
Maintains account health by ensuring the CHEP program and value proposition is leveraged with each customer interaction and provides transparent timely feedback to the customer to ensure overall account health is achieved for each location in assigned territory
Supports all business objectives and efforts regarding profitability and asset utilization, including growth through lane expansion, platform launches, location level on-boarding and intel gathering through retail store level visits
Proactively manage asset productivity initiatives such as damage rate reduction and asset reuse helping to reduce rejections, cancellations and backlogs. Adheres to and promotes Zero Harm by ensuring all organization expectations and assignments are executed with precision
Spends at minimum two full days in assigned service center conducting quality inspection audits and grading pallets
Qualification
Required
Bachelor's degree in business or related field or equivalent job experience
3-5 years Customer Service / Customer Relationship Management (B2B or B2C)
Knowledge of key Quality, Operations, Customer Service & Sales activities
Strong problem solving, organizational, decision-making, communication and presentation skills
Technology and system solutions savvy
Strong relationship building & interpersonal skills
Flexibility in a changing market and culture
Continuous improvement mindset
Customer Relationship Management utilizing Siebel / Salesforce
Demonstration and proven abilities working in a Matrix Environment
Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
English
Benefits
Competitive salary + annual bonus
Benefits Day 1!
401K w/ company match (up to 4%)
FREE company-paid vision, short-term disability, and life insurance!!
Tuition reimbursement
Parental leave
Childcare assistance
Profit sharing
MORE!
Company
CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth.
10001+ employees
H1B Sponsorship
CHEP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (12)
2022 (8)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknown2016-11-02Acquired
Leadership Team
Adrienne N.
Talent Acquisition Partner
Derek Ishler
Finance Business Partner, Automotive
Company data provided by crunchbase