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SPS · 1 day ago

Lead Mailroom Associate

New York, New York, United States

Full-time

Onsite

Mid, Senior Level

$18.50/hr - $19.50/hr

2+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation. The Lead Mailroom Associate provides oversight of mail and shipping/receiving services, ensuring exceptional customer service and efficient operations in the mailroom.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Deliver exceptional customer service to all employees and serve as the primary point of contact for mail and package inquiries

Receive, process, log, distribute, and ship mail and packages using chain-of-custody systems while maintaining accurate records

Operate and maintain mailroom and office equipment, including postage meters, copiers, and folding/inserting machines

Oversee daily mailroom operations, including task assignments, workflow prioritization, and progress tracking

Train and support backup staff and provide guidance on policies, procedures, and best practices

Maintain a clean, organized Business Service Center and monitor office supply levels, submitting work orders as needed

Provide reception, concierge, or hospitality coverage when required

Collaborate with the supervisor to support day-to-day operational needs and staffing requirements

Qualification

Mailroom operationsCustomer serviceMS Office proficiencyShippingReceiving knowledgeTime managementAnalytical skillsOrganizational skillsProblem-solving skillsCommunication skills