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Capital Credit Union · 1 day ago

Teller

Appleton, WI

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Capital Credit Union is committed to strengthening the communities they serve by providing exceptional service to their members. The Teller position involves assisting members with their transactions and inquiries while promoting Credit Union products and services.

Banking

Work & Life Balance

No H1B

Responsibilities

Assists members in person, through drive-ups, and by telephone by operating an on-line teller terminal to process their transactions, which include but are not limited to deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information

Processes special member requests, including but not limited to account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes

Concentrates on building financial relationships with members, using a consultative approach. Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments

Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs

Balances cash drawer and transactions daily in accordance with the Teller Balancing Policy. Seeks recovery of any errors. Communicates errors to members whose accounts are affected

Opens and/or closes the branch following all applicable procedures and policies

Performs miscellaneous duties including but not limited to mail transactions, night deposits, deposit verifications, filing, updating accounts, etc

Keeps up to date on procedural and policy changes by reading teller bulletins and memos and attending staff meetings

May assume responsibility for extra duties related to the branch, including but not limited to safe deposit box billings, balancing the vault, ordering supplies, coin shipments, etc

May assist other departments or branches as needed and when time permits

May assist in training new employees

May cross-train in Teller Supervisor functions and Member Services, and provide back-up to those areas as needed

Qualification

Online teller terminal operationCash handlingProduct knowledgeAnalytical skillsInterpersonal skills

Required

Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education

Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system and email), coin processing machine, and adding machine normally acquired through a basic course or one to three months of on-the-job experience

Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union

Ability to concentrate and pay close attention to detail for over ninety percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy

Analytical ability necessary to research and resolve member problems and locate and correct cash and posting errors

Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in high-stress situations. Requires communication/listening skills necessary to effectively cross-sell Credit Union services

Company

Capital Credit Union

Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, which focuses on the needs of over 120,000 members and growing.

Founded in 1927

Green Bay, WI, US

201-500 employees