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Strada · 1 day ago

IT Analyst, Deskside Support

US-FL-Tallahassee-3800 Esplanade Way

Full-time

Onsite

Entry, Mid Level

2+ years exp

Strada is a company dedicated to providing exceptional customer support and fostering a diverse workplace. They are seeking an IT Analyst to join their Deskside Support team, providing technical support and troubleshooting for desktop and laptop computers, printers, and related peripherals while ensuring efficient operations in a multi-client environment.

Artificial Intelligence (AI)B2BInsuranceSaaSSoftware

No H1B

Responsibilities

Work as part of a high-volume support team, resolving incidents and problems in line with agreed SLAs

Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals

Provide remote and on-site technical support, ensuring timely and effective incident resolution

Manage shipping of laptops to remote workers and collection of equipment from leavers

Manage local area network and server room infrastructure

Partner with global network and infrastructure teams on office-related issues and server or network room support

Provide user administration and support for bespoke applications

Track, manage, and maintain IT asset records including laptops, desktops, printers, and server room equipment

Participate in Service Support activities including Configuration, Change, and Release Management

Contribute to project work and support internal and external IT audits

Ensure compliance with all documented procedures and standards

Work flexible hours, including shift work and occasional weekends

Participate in additional business activities as required

Qualification

Technical support experienceMicrosoft Windows knowledgeActive Directory knowledgeMicrosoft Office proficiencyLAN/WAN infrastructure knowledgeITIL experienceCustomer service skillsRemote troubleshooting abilityHigh stress toleranceInterpersonal skillsAdaptable mindset