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Tarrant County · 1 day ago

SENIOR IT RESOURCE MANAGER (IJIS) - Information Technology

Tarrant County, TX

Full-time

Onsite

Senior Level

6+ years exp

Tarrant County is seeking a Senior IT Resource Manager to provide strategic and tactical planning for Information Technology resources. This role involves managing multiple IT initiatives, ensuring continuous improvement of technology systems, and leading collaborative efforts across business and IT units.

CommunitiesGovernmentHealth CareLaw EnforcementPublic Safety

Comp. & Benefits

No H1B

Responsibilities

Conducts human resource management of IT employees including interviewing, hiring, training, mentoring, guiding and performance management including mentoring and coaching as required. Acts as a resource for staff questions

Conducts enterprise-wide IT planning. Consults with ITD leadership to identify and prioritize the IT needs of the County. Develops, coordinates, guides and maintains IT strategic and operational plans in support of the County’s IT direction

Provides advice and leadership on evaluation, selection, implementation and maintenance of IT systems, ensuring appropriate investment in strategic and operational systems. Provides responsive advice, education and service concerning IT issues and trends in the IT industry

Communicates IT plans, policies and technology trends throughout the organization. Promotes and oversees relationships between IT resources and external entities (business units, other governments, vendors, etc.)

Maintains knowledge and understanding of current and emerging technologies, equipment and systems. Keeps current on laws, mandates, issues, practices and procedures

Plans, leads, organizes and controls all projects related to selection, acquisition, development and installation of major IT systems for the enterprise. Determines operational, technical, tactical, and support requirements and formulates logic and devises optimum solutions

Develops and implements policies and standard operating procedures; monitors and evaluates program effectiveness; and effects changes required for continuous improvement of IT systems enterprise-wide

Develops and maintains an enterprise-wide disaster recovery plan to ensure timely and effective restoration of IT services in the event of a disaster

Develops and maintains an annual operating and capital budget. Maintains contact with IT suppliers

Maintains knowledge of current and future technology, equipment, prices and terms of agreements. Evaluates alternatives, performs appropriate cost benefit analysis and recommends solutions balancing costs and acceptable risks

Facilitates customer-focused interaction to ensure objectives are realized and expectations are properly managed. Coordinates activities and programs with other departments to improve service performance

Performs other related duties as assigned

Qualification

IT resource managementITIL certificationIT managementCOBIT certificationOrganizational change managementProject managementInterpersonal skillsProblem solvingTime managementCommunication skills

Required

Bachelor's degree (Master's degree preferred) + Six (6) full-time years of experience in IT resource management

Associate's degree + Eight (8) full-time years of experience in IT resource management

High School Diploma or GED + Ten (10) full-time years of experience in IT resource management

Experience in Information Technology Network and Telephony preferred

Experience must include leading or supervising technical staff in a 24x7x365 environment

Must have subject matter expert level knowledge of the concepts, practices and procedures of the field of specialization

Information Technology Infrastructure Library (ITIL) version 3 or higher certification required or obtained within one (1) year of accepting position

Extensive and broad-based experience with demonstrated understanding of IT management, administration, applications and system development lifecycles within a substantial IT environment

Broad experience in planning and managing large and complex IT initiatives and managing in-house technical resources and contracted services

Broad knowledge of current organizational frameworks (such as ITIL, CMMI, ISO, COBIT, PMI/PMP, Agile, etc.)

Relevant knowledge of current and emerging technologies

Proficient in organizational change management

Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel

Ability to consistently meet and exceed expectations and incorporate customer service into all aspects of work

Proven judgment and complex problem solving skills

Demonstrated planning and development skills, including multi-million-dollar budget administration and project implementation

Effective management skills including demonstrated ability to successfully direct a staff of highly skilled technology professionals

Solid time management skills with the ability to plan, organize and implement multiple initiatives and complex deadline-driven workloads while consistently providing outstanding customer service

Detail-oriented, proactive self-starter demonstrating a positive, willing attitude and excellent oral and written communication skills

Driving may be required. Must have a valid and current driver's license