Future Opportunities - Customer Success - US jobs in United States
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PagerDuty · 1 day ago

Future Opportunities - Customer Success - US

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

PagerDuty, Inc. is a global leader in digital operations management, and they are seeking Customer Success Managers to empower businesses and enhance customer engagement. The role involves acting as a trusted advisor, guiding customers through their digital transformation journey and ensuring alignment with their evolving goals.

AnalyticsCloud ComputingInformation TechnologyIT ManagementSaaSSoftware
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Act as a trusted advisor guiding customers through their digital transformation journey
Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation
Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals
Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap
Drive collaboration across internal teams to ensure customers experience maximum value and operational success

Qualification

B2B SaaS understandingCustomer relationship buildingConsultative communicationDigital transformation guidanceData-driven decision makingCross-functional collaboration

Required

Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change
Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value
Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences
Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions
Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Company

PagerDuty

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PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents.
dateFounded in 2009
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
http://www.pagerduty.com

H1B Sponsorship

PagerDuty has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (7)
2022 (12)
2021 (9)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
$523.6M
Key Investors
AccelHarrison Metal
2023-10-10Post Ipo Debt· $350M
2019-04-10IPO
2018-09-06Series D· $90M

Leadership Team

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Jennifer Tejada
CEO
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Alex Solomon
CTO & Co-Founder
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Recent News

Accel
Accel Portfolio -PagerDuty.
2025-12-31
PagerDuty
Expanding PagerDuty with $10.7M new funding
2025-12-29
finsmes
PagerDuty Raises $10.7M in Series A Funding
2025-12-29
Company data provided by crunchbase