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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Platform Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Senior Platform Engineer is responsible for implementing and maintaining configuration management operating platforms, ensuring their availability to the UPHS user community while resolving complex issues.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Test, configure, install and maintain application software, system management tools and operating systems

Develop automation solutions to improve workflow efficiency and reduce manual work

Perform remote analyses and prepare reports on system problems or performance trends and issues

Attends Change Control, Root Cause Analysis and Operational meetings as needed

Coordinates hardware and software installations and upgrades to ensure work is performed according to UPHS policy and technical standards

Coordinates and monitors troubleshooting to isolate and diagnose common systems problems. Documents systems events to ensure appropriate administration activities are performed

Recommends resolution to complex technical issues, associated with the configuration management platform and coordinates the implementation of the approved course of action

Recommends version update schedules and ensures that they are completed in a timely fashion and in accordance with UPHS operating procedures

Coordinates testing, and upgrades of the configuration management systems files and services. Conducts proper planning to ensure that appropriate back-out procedures are in place and fully tested

Acts as escalation point for Engineering team

Assists in the planning, design, documentation and implementation of systems resources supporting the configuration management operating platform

Test, configure and maintain mobile device software, system management tools and operating systems

Support end user issues with complex mobile device enrollment and operations issues not resolvable by front line support staff

Provide remote support to customers internally and externally as needed

Perform advanced remote troubleshooting and analysis of systems

Answers end user questions and resolves issues

Assist in instructing end users in the operation and maintenance of systems/equipment

Updates tickets and assignments according to established procedures

Analyzes, logs, tracks and resolves complex software/hardware issues of significance within the configuration management operating platform (hardware and software)

Directs the analysis of technical products, systems and/or software being evaluated for use in the environment

Provides and recommends research and development services for prospective technologies

Acts as a liaison with customers on administrative and technical matters for assigned projects

Refers issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting

Leads the analysis of technical products, systems and/or software being evaluated for use in the environment

Performs centralized IS documentation and related communication functions

Performs or updates inventories, knowledge repositories and document libraries as appropriate

Follows all UPHS Corporate Information Services established operating procedures and methodologies

Provides on-call support for the configuration management and mobile device management operating platforms

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Microsoft SCCMActive Directory Group PolicyMobile Device ManagementMicrosoft 365Windows System AdministrationAutomation SolutionsRemote TroubleshootingInterpersonal CommunicationProblem SolvingTeamwork

Required

H.S. Diploma/GED is required

5+ years of Information Technology experience. (Bachelor's degree may substitute for some years of experience.)

2+ years of experience working as an administrator of highly available computing systems

Proven ability to analyze, troubleshoot and problem solve complex technical issues and to articulate those issues to less technical individuals

Strong verbal, written and interpersonal communication skills

Ability to constructively resolve issues and conflicts as they arise

Ability to work within deadlines and with multiple priorities and to adapt to changes in priorities

Orientation to teamwork and achievement of company and departmental goals

H.S. Diploma/GED is required

8+ years of Information Technology experience. (Bachelor's degree may substitute for some experience.)

3+ years of experience in enterprise infrastructure projects

Experience in enterprise architecture efforts in one or more specific hardware, network, or software infrastructure domains

Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions

Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations

Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information

Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees