Apply on Employer Site

Stratix Systems · 1 day ago

IT Systems Engineer Level III

Wyomissing, PA

Full-time

Onsite

Senior Level

$75K/yr - $90K/yr

7+ years exp

Stratix Systems is an innovative and growing company providing a full range of IT consulting services to small and medium-sized businesses. The IT Systems Engineer Level III will deliver exceptional customer experience through technical support, solution design and implementation, and staff training, while also mentoring internal staff and seeking continuous improvement.

ComputerInformation ServicesInformation TechnologyRoboticsSoftware

Senior Management

Hiring Manager

Michael LeSage

Responsibilities

Support the team in resolving technical incidents and completing implementations, both on-site and remotely

Successfully resolve mid- and high-level escalations from the support and professional services teams

Resolve and complete end-user and end-customer escalation tickets and projects to client satisfaction, within SLA resolution time frames and following best practices

Plan and execute infrastructure changes including but not limited to Group Policy, Microsoft 365, VMware, Hyper-V, AWS, Azure, VLANs, network routing, etc., carefully considering implications and unintended consequences of the changes

Plan, create, modify, and document access rules, security policies, remote access, NAT, etc., to aid technicians and engineers in more efficient resolutions

Plan, implement, support, and troubleshoot the following:

Firewalls, Networking & VLANs

Server & Storage Hardware

Virtualization – VMWare, and Hyper-V

Shared Storage Environments

SAN hardware, LUN configuration, and host connectivity

Fibre Channel networking

NAS

Backup, Business Continuity, and Disaster Recovery (BCDR)

Cloud Technologies

Azure IaaS, Entra ID, SharePoint Online, VMWare V-Cloud Director

Microsoft 365 implementation, migration, and design

Infrastructure evaluation and design

Perform technical assessments and provide sales-ready product and service recommendations, labor estimates, and statements of work

Follow the IT Best practice policies and procedures for effective and efficient execution

Make recommendations for process improvement to management when identified

Complete additional duties as directed and assigned by management

Qualification

Managed Service Provider experienceMicrosoft 365VMwareHyper-VCloud TechnologiesNetworkingTechnical Project ManagementITIL FoundationCustomer Service ExperienceCommunication SkillsCollaboration SkillsMentoring Skills

Required

Managed service provider experience or experience in an organization supporting 50 or more discrete environments

Ability to understand technical details in an incident, request, or project to appropriately complete the item

Prior customer service experience, including, but not limited to speaking with clients in a professional manner daily

Exceptional written and verbal communication skills to interact with clients and internal team members regarding incidents, requests, escalations, and projects

Collaboration with management to teach, train, develop, and mentor team members

Capable of recording detailed information quickly and managing multiple calls, issues, and conversations throughout the day

Capable of advanced multitasking to quickly resolve client IT emergencies

Capable of identifying gaps in service delivery and proposing effective solutions

Capable of working and engaging in a collaborative team environment

Capable of discerning clients' business needs during assessment and proposing solutions to address them

Preferred

7 years' experience in an MSP or TSP generalist engineer role

College Degree or Trade School Program completion specific to IT integration

Experience using PSA, RMM, and Remote Access tools

Experience implementing and troubleshooting cloud PBX and other VoIP systems

Prior experience as an MSP Technical/Project Lead or Team Lead

Prior experience coordinating or managing technical projects

Industry technical certifications, including: Microsoft Infrastructure, Modern Work, and/or Security certification paths, ITIL Foundation, Aruba ACSA/ACSP or equivalent, SonicWall SNSA/SNSP or equivalent, Lenovo Datacenter Sales Engineer or equivalent

Ability to achieve and maintain vendor/industry certifications similar to above