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EmVenio · 1 day ago

Director, Patient Recruitment Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

EmVenio is focused on patient recruitment operations, and they are seeking a Director to lead strategic planning and manage recruitment processes for clinical trials. The role involves overseeing vendor relationships, ensuring compliance with regulations, and optimizing patient engagement strategies.

Clinical TrialsHealth CareMedical

Responsibilities

Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas

Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services

Manage recruitment using EmVenio and partner databases adhering to appropriate privacy agreements and standards

Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies

Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates

Lead and supervise 2+ direct reports and partners with other team members ensuring optimal recruitment performance and efficiency across all studies

Oversees a team of professionals, providing coaching and feedback to elevate individual and team performance

Partners with other team members ensuring optimal recruitment performance and efficiency across all studies

Identify and solve recruitment challenges and barriers to meeting recruitment objectives

Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital)

Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency

Acts as Subject Matter Expert (SME) for patient recruitment and retention topics in all client communications

Tracks metrics and builds progress reports on enrollment targets and updates

Coordinate efforts with Community Engagement/Outreach to execute community-based recruitment initiatives to engage specific, eligible patient populations

Participate as needed in business development

Other duties as assigned

Qualification

Patient recruitment experienceGCP knowledgeTeam leadershipCRM proficiencyCall center strategiesData-driven managementMentoring teamsCommunicationTime managementProject management

Required

Bachelor's degree or equivalent and 5+ years progressive experience in a patient recruitment environment preferred

Minimum of 3+ years leading high-performing teams

Clear understanding of GCP and specifically IRB and the ICF processes

Ability to lead across multiple time zones in a remote working environment

Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results

Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner

Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders

Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus

Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement

3+ years' experience utilizing customer relationship management (CRM) and other call center applications

Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment

Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement

Travel of up to 5% may be required