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PeoplesBank · 1 day ago

Banking Center Assistant Manager - Sixteen Acres, MA

Sixteen Acres, Springfield, MA, US

Full-time

Onsite

Entry, Mid Level

$60K/yr - $65K/yr

1+ years exp

PeoplesBank is the largest mutually chartered bank in Western Mass and Northern Connecticut, dedicated to green values and community engagement. As the Banking Center Assistant Manager, you will oversee operations, mentor your team, and ensure exceptional customer service while engaging with the community.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Train, coach, and develop your team to reach their full potential. You'll provide constructive feedback, performance reviews, and development plans to support their career growth

Deliver exceptional customer service with a focus on building strong relationships and expanding our market share. You'll handle complex transactions, approve exceptions, and resolve issues to ensure customer satisfaction

Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards

Train your team on sales and service skills to achieve banking center goals. You'll lead product knowledge training and identify opportunities for relationship retention and growth

Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities

Other duties as assigned

Qualification

Customer ServiceOperations ManagementLeadershipNMLS RegistrationMS OfficeMath SkillsProfessional LeadershipBanking ProceduresComposure Under PressureCommunication Skills

Required

Bachelor's Degree from a four-year college or university OR one to two years related experience and / or training; or equivalent combination of education and experience

Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined

Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules

Knowledge of MS Office, including Word, Excel

Ability to use basic computer skills to enter / retrieve data

Excellent verbal and written communication skills

Excellent math and accounting skills

Excellent personal and professional leadership skills

Understanding of banking regulatory matters and procedures for proper operation

Ability to perform various banking procedures and operations

Ability to remain professional and composed under pressure