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JPMorganChase · 1 day ago

Loan Servicing Manager III

8181 Communications Pkwy Ste C, Plano, TX, 75024, US

Full-time

Onsite

Senior Level

7+ years exp

JPMorganChase is a leading financial institution recognized for its commitment to career growth and workplace excellence. The Loan Servicing Manager III will manage a team of loan servicing specialists, ensuring smooth loan portfolio operations and driving strategic planning and continuous improvement in loan servicing.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Oversee interpretation of loan documents for accurate and timely servicing

Lead a team of loan servicing specialists, driving performance and improvement

Resolve issues using advanced conflict management skills

Guide loan servicing operations with strategic planning aligned to firm goals

Mentor and develop future leaders within the team

Equip team members with skills, resources, and support for success

Maintain performance metrics and enforce quality control

Build and maintain servicing frameworks for Freddie Mac and Fannie Mae products

Identify and implement process improvements

Collaborate with WLS and commercial real estate teams on operational readiness

Foster a collaborative and positive team culture

Qualification

Loan servicing operationsLeadership in financial servicesStrategic planning expertiseMortgage products knowledgeAnalytical skillsConflict management skillsCoaching abilitiesQuantitative report developmentAgency product experienceStrategy software knowledgeTime management skillsCommunication skillsCollaboration skillsOrganizational skills

Required

7+ years of experience managing loan servicing operations

Proven leadership in financial services, driving performance and improvement

Advanced conflict management skills for resolving complex issues

Strategic planning expertise in lending services

Effective time management and multitasking skills

Experience mentoring and developing future leaders

Strong leadership, motivation, and coaching abilities

Excellent communication and collaboration skills

Proficient knowledge of mortgage products, lending, and real estate compliance

Analytical skills for data-driven decision making

Bachelor's Degree

Preferred

Strong organizational skills for high-volume, fast-paced environments

Proficiency in developing quantitative reports for performance analysis

Experience managing multiple teams and managers

Expertise in timely group delivery and execution of daily controls, meeting KPI targets

Agency product experience

Strategy software knowledge

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees