West Virginia University · 2 weeks ago
(Hybrid) Student Operations Coordinator - Department of Psychology
Morgantown, WV
Full-time
Hybrid
Entry Level
1+ years expWest Virginia University is seeking a Student Operations Coordinator for the Department of Psychology. This role provides primary administrative support for the Psychology Undergraduate and Graduate Training Committees, manages complex workflows, student records, and accreditation-related documentation, while ensuring efficient operations and supporting academic advising and mentoring.
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Responsibilities
Ensure equitable and timely service to 800+ majors across multiple majors (Psychology BA, Psychology BS, Neuroscience BS), 600+ minors, 60+ doctoral students, and 28 faculty. Provide both in-person and remote support for students, faculty, staff, and visitors
Maintain electronic files for all undergraduate majors (over 700)
Independently resolve registration issues and lift registration and advising holds using STAR Banner and Degree Works following department, college, and university forms and guidelines
Support student recruitment and retention by serving as an initial point of contact for students, answering student questions about department, college, and university regulations, including guidance on logistics of registration, curriculum, and departmental policies
Interface with Eberly Office of Academic Affairs to resolve transcript and course credit issues and with WVU Honor’s College regarding student registration and success
Collect, verify, and compile key performance metrics for American Psychological Association, Association for Behavior Analysis International, Behavior Analyst Certification Board, and institutional accreditation processes
Design and maintain longitudinal databases tracking student progress, outcomes, and alumni placement for accreditation reporting and departmental decision making
Manage practicum and internship documentation, including contracts, evaluations, and background checks
Ensure timely collection and archiving of student perceptions of instruction, graduate-student evaluations, supervisor feedback, and site assessments
Assist with preparation for accreditation site visits and external reviews
Conduct analyses of data and organize data to meet accreditation standards and requirements
Coordinate annual assessment reports and collaborate with program directors to ensure timely submission
Maintain and audit student records, including advising checklists, transfer evaluations, and graduation requirements, including (but not limited to) graduation checks three times a year
Develop and maintain data dashboards and reports that support strategic planning, accreditation, and program review
Enter and manage exceptions in Degree Works based on faculty approvals
Collect and organize syllabi, course evaluations, and teaching materials for departmental and accreditation use
Coordinate textbook orders and instructional materials for faculty and graduate teaching assistants
Serve as logistical lead for major departmental events (e.g., Psi Chi Awards, Capstone Poster Sessions, student orientations), managing communications and compliance with university event policies
Support Undergraduate Training Committee and Graduate Training Committee operations by preparing materials, tracking decisions, and communicating outcomes
Process incoming and outgoing mail, deliveries, and front-desk inquiries with professionalism and discretion
Prepare and submit purchasing requests and maintain inventory of office supplies
Assist with facilities requests, including submission of work orders and monitoring their completion
Supervise student workers in the main office
Provide first-tier troubleshooting and training for department faculty and staff on relevant university systems (STAR Banner, Degree Works, Academic Computing, eCampus)
Develop user guides and train faculty and graduate assistants on academic systems
Qualification
Required
Associate's degree in business administration, higher education, psychology, or related field
A minimum of one (1) year of experience involving: Experience in an administrative office setting
Demonstrated experience in data analysis, report preparation, or process improvement
Experience with customer service
Excellent organizational and time-management skills with the ability to balance multiple priorities in a fast-paced academic environment
Strong written and verbal communication skills, including professional correspondence and report writing
Exceptional attention to detail and accuracy in recordkeeping, data entry, and documentation
Proficiency with or ability to learn university enterprise systems (e.g., STAR Banner, Degree Works, Navigate, eCampus) and Microsoft Office Suite (Excel, Word, Outlook)
Ability to analyze data and prepare clear, actionable reports to support program evaluation and accreditation
Customer service orientation and the ability to communicate effectively with students, faculty, staff, and external partners
Initiative and problem-solving skills to anticipate needs and improve processes
Ability to work independently and collaboratively with diverse stakeholders
Discretion and professionalism in handling confidential student and personnel information
Capacity to learn new systems and adapt to evolving institutional policies and technologies
Preferred
Bachelor's degree in a related field
Experience with enterprise systems (like Banner, DegreeWorks, Navigate, or similar)
Benefits
37.5-hour work week
13 paid holidays (staff holiday calendar)
15 annual leave (vacation) days per year or more based on years of service (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
Company
West Virginia University
West Virginia University offers academic programs in order to earn bachelor’s, master’s, or doctoral degrees.
5001-10000 employees
H1B Sponsorship
West Virginia University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (108)
2023 (115)
2022 (108)
2021 (72)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$20.97MKey Investors
National Institute of Nursing ResearchU.S. Department of AgricultureU.S. Department of Commerce
2025-02-01Grant· $2.7M
2024-10-29Grant· $7.82M
2024-09-17Grant· $0.72M
Leadership Team
Lori Hazlehurst
Professor Pharmaceutical Sciences
Michael Benson
President and Professor of History
Recent News
2025-12-12
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