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Confidential · 3 days ago

Director of Information Technology

Greater Cleveland

Full-time

Onsite

Director/Executive

$0/yr - $218K/yr

7+ years exp

Confidential company is seeking a Director of Information Technology who will lead the organization’s technology strategy with a focus on enterprise applications and operational excellence. This role involves overseeing business applications, ensuring high-quality support services, and driving continuous improvement across IT operations while partnering with business leaders to align technology solutions with organizational goals.

Marketing & Advertising

Responsibilities

Oversee the selection, implementation, integration, and optimization of enterprise applications, including ERP, CRM, HRIS, and other business systems

Collaborate with stakeholders to understand business needs and translate them into application requirements and roadmaps

Lead application governance, ensuring systems are secure, scalable, and aligned with organizational standards

Manage vendor relationships, contracts, and performance for application-related services and solutions

Drive continuous improvement initiatives to enhance system functionality, user experience, and data quality

Provide strategic and operational leadership for the IT help desk, desktop support, and end‑user services teams

Establish service-level standards and ensure timely, effective resolution of support requests

Implement best practices for incident management, problem management, and request fulfillment

Oversee asset management, including hardware lifecycle planning and software licensing

Ensure strong communication and customer service across all support functions

Contribute to the development of the organization’s IT strategy, policies, and long‑term technology roadmap

Ensure IT operations comply with security, regulatory, and organizational requirements

Develop and manage IT budgets, forecasts, and resource plans

Monitor technology trends and recommend solutions that improve efficiency, security, and business outcomes

Lead, mentor, and develop IT staff across applications, support, and operations teams

Foster a culture of accountability, collaboration, and continuous learning

Build strong partnerships with internal departments to ensure IT services meet evolving business needs

Qualification

Enterprise applications managementIT support managementTechnology strategy developmentVendor managementProject managementCommunicationLeadershipCollaboration