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Morgan & Morgan, P.A. · 1 day ago

Case Manager Lead

Raleigh

Full-time

Onsite

Mid, Senior Level

3+ years exp

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. The Case Manager Lead plays a critical role in overseeing and managing a team of case managers while ensuring the effective handling of high-value cases throughout the litigation process.

Legal

Growth Opportunities

No H1B

Responsibilities

Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance

Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development

Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately

Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation

Implement efficient case management strategies to streamline processes and maximize productivity

Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays

Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges

Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team

Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies

Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary

Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team

Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness

Qualification

Case managementPersonal Injury knowledgeLeadership experienceOrganizational skillsCommunication skillsNegotiation skillsTeam-buildingComputer expertiseDatabase expertiseConflict resolutionAttention to detail

Required

Bachelor's degree

Prior experience as a Personal Injury Case Manager

3-5 years in a leadership or supervisory role

At least 2 years of working in a legal position or insurance adjuster experience

Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment

Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills

Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders

Excellent negotiating skills

Strong writing and communication skills along with attention to detail

Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm