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Ticket Crushers, A Law Corporation · 1 day ago

Client Ambassador

Tucker, GA

Full-time

Onsite

New Grad, Entry Level

Poole Huffman, LLC is a respected legal institution known for its unwavering resolve in high-stakes legal battles. The Client Ambassador role is essential for strengthening the client experience by serving as the first point of contact, ensuring professional communication, and managing follow-ups effectively.

ConsultingLaw EnforcementLegalProfessional Services

Growth Opportunities

Responsibilities

Serve as the friendly and professional face of the firm, greeting clients and visitors and ensuring a warm, organized front-desk experience

Answer and route incoming phone calls efficiently using firm systems, ensuring messages and requests reach the right person quickly

Coordinate conference room scheduling and meeting arrangements (room readiness, supplies, basic setup) to support smooth client and team meetings

Maintain a neat, welcoming reception area and help track staff whereabouts/appointments to ensure visitors and calls are handled appropriately

Monitor office supplies and restock as needed; support overall office organization and presentability so the firm is always client-ready

Provide clerical/administrative support to attorneys and paralegals as needed (scanning, mail handling, document organization, and other support tasks)

Serve as a backup for intake-related tasks by gathering essential information and routing it to the appropriate team member

Adapt to additional responsibilities as needed while keeping reception and client experience as the top priority

Qualification

Customer Service ExperienceOrganizational SkillsCommunication SkillsTech SavvyProfessional Demeanor

Required

Previous experience in client service roles, preferably within a legal or healthcare setting

Strong organizational abilities to manage multiple tasks efficiently and effectively

Excellent verbal and written communication skills to interact with clients and staff

Proficient in Microsoft Office (Word, Excel, Outlook) and willing to learn new tools such as RingCentral and NetDocuments

Maintain a welcoming and professional presence at all times as the firm's first point of contact

High school diploma required

Preferred

Some college coursework preferred

Benefits

Health Insurance: The firm covers half of the employee’s health insurance premiums

Retirement Plan: Access to a comprehensive retirement savings plan.

Paid Time Off: PTO accumulates as you work, with increased accrual after your first year.

Company

Ticket Crushers, A Law Corporation

The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.

Founded in 2015