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AAMCO Transmissions and Total Car Care · 1 day ago

Assistant Customer Service Manager (CSM)

El Paso, TX

Part-time

Onsite

Entry Level

$10/hr - $12/hr

1+ years exp

AAMCO Transmissions and Total Car Care is seeking a part-time Assistant Customer Service Manager to manage day-to-day operations and enhance customer relations. The role involves generating sales, managing technician workflow, and delivering high-quality customer service.

Automotive

Responsibilities

Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)

Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales

Meet, greet, and recommend services to customers

Manage technician workflow and the status of the customers vehicles’ repairs

Order parts and inventory

Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

Qualification

Sales experienceClosing skillsCustomer serviceMulti-taskingInterpersonal skillsCoachableHonestTeam playerGoal-oriented

Required

Outgoing personality

Able to manage or work with technicians/mechanics

Able to multi-task

Must be able to work within the time schedule of open hours between Monday to Friday 8am to 6pm (this will be part-time position...afternoon hours likely)

Minimum of 1 year of sales experience

Excellent closing skills on the phone and in-person

Strong commitment to customer service and relationship building

Ability to communicate and use interpersonal skills at a sustained high level

Capable of multi-tasking and executing in a fast-paced environment

Coachable, honest and goal-oriented team player

Must have valid driver's license