Belmark inc · 15 hours ago
Account Service Representative
De Pere, WI
Full-time
Onsite
Entry Level
3+ years expBelmark Inc is seeking an Account Service Representative to provide exceptional customer service to both internal and external customers. The role involves developing strong business relationships, onboarding new customers, managing customer projects, and ensuring high customer satisfaction while supporting the sales team.
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Responsibilities
Responsible for following all safety procedures as required by the role, and to nurture a food safety culture by adhering to all Safe Quality Foods requirements
Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer’s specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly
Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark’s processes as well as introduction and guidance on customer-facing apps. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy
Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs
Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval
Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database
Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers
Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed
Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology
Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required
Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated
May occasionally be required to travel with the sales representative to a customer’s facility. Any travel to a customer’s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts
May perform other duties as assigned by manager
Qualification
Required
Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form
Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs
Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions
Ability to read, comprehend, and follow written and oral instructions
Ability to meet deadlines
Requires high attention to detail
Must be able to resolve problems, handle conflict, and make effective decisions under pressure
Ability to prepare written materials, and articulate goals and action plans
Ability to give, receive, and analyze information
Requires education as is generally acquired through an Associate's degree and related work experience, or 3-5 years equivalent work experience
Regular attendance is required, may be required to work some overtime
Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time
Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time
Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors
Preferred
A Bachelor's degree is preferred
Benefits
Health, Vision, Dental plan with Wellness discount
FREE On-site Health Clinic
Flexible Spending Account
Life Insurance
401(k) and Profit Sharing Plan with 6% match
Paid vacation AND personal time
Paid holidays beginning day one
Employee Assistance Program
FREE On-site Fitness Center
Company
Belmark inc
At Belmark, we manufacture pressure-sensitive labels, flexible packaging and folding cartons for a broad range of industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Arshem
Chief Information Officer
Recent News
2024-02-04
Company data provided by crunchbase