American Airlines · 1 day ago
Analyst/Sr Analyst, AA Vacations Air and Hotel
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a major airline that offers travel experiences beyond air-only. The Analyst/Sr Analyst will own products and strategic decision-making to innovate the AA Vacations customer experience and drive optimization of the ecommerce platform.
AerospaceAutomotiveTransportationTravel
Responsibilities
Acts as Subject Matter Expert (SME) for AA Vacations and Car Planner products in the business/decision-making process on setting strategy, scope, design, and prioritization
Develops strategies to optimize AA Vacations’ user experience and booking path against overall American objectives in B2C and B2B packaged travel channels
Drives platform analysis, experiments, and cross-organization prioritization to improve upsell, cross-sell and support monetization, loyalty and cobrand initiatives
Conducts primary research to understand consumer ecommerce trends and collects market intelligence on vacation platforms to inform future approach and best practices
Acts as primary liaison and voice of the customer between internal and external users and AA Vacations stakeholders, including senior management and partners
Communicates/educates Reservations team on new features/functionality and product updates, and provides additional information for training material as required
Creates processes to identify irregularities and investigates unknown or erroneous customer experience failures within the AA Vacations ecommerce platform to drive continuous improvement and resolution
Supports and assists in new supplier relationship development and communicating requirements to appropriate teams to enable effective prioritization
Supports customer relations requests for additional information related to customer complaints, and research as necessary
Turns strategy into business requirements, submits enhancement requests, and review/approve functional specifications for AA Vacations platform changes, upgrades and enhancements
Assists with test planning to ensure appropriate techniques/methodologies were used when testing
Provides ad-hoc reporting and leads special projects in support of the operation and business
Provides ad-hoc reporting in support of the operation
Qualification
Required
Bachelor's degree or equivalent experience/training
3 years of relevant work experience
Experience testing APIs / web services
Experience in Quality Assurance, including use of various test techniques and approaches
Strong aptitude and appetite for learning new technologies and domains and connecting them with business strategy
Ability to maintain professional demeanor in fast-paced, dynamic work environment
Strong critical thinking, analytical and problem solving skills are needed, along with accuracy and attention to detail
Must be highly organized and detailed-oriented
Must possess ability to handle multiple projects simultaneously, effectively prioritize, manage change and customer expectations
Preferred
Relevant work experience in web/digital channels, including UX and booking path optimization
Experience with third party ecommerce and loyalty platform companies
Experience with XML or ability to read HTML
SABRE experience
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
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