S&P Global · 3 weeks ago
Head of Customer Service, Support & Operations for Risk & Valuations Services (US)
New York, NY
Full-time
Hybrid
Director/Executive
$216K/yr - $258K/yrS&P Global is a leading provider of data, insights, and analytics. They are seeking a strategic leader to head Customer Service, Support, and Operations for Risk & Valuations Services, focusing on delivering exceptional customer experiences and operational excellence across global teams.
AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research
Responsibilities
Define and lead a compelling vision for RVS Customer Excellence
Champion a customer-first culture by designing and executing service strategies that anticipate client needs and exceed expectations
Drive efficiency, scalability, and quality across all support and service operations, leveraging automation, AI, and data-driven insights
Partner with Product, Technology, Commercial, and Content teams to ensure alignment on customer feedback, product enhancements, and go-to-market strategies
Serve as a key advocate for the customer internally, ensuring their voice informs product development, service design, and strategic planning
Lead and inspire a global team of service professionals, fostering a culture of accountability, continuous improvement, and innovation
Define and track KPIs related to customer satisfaction (e.g., NPS, CSAT), operational efficiency, and service quality. Use insights to drive continuous improvement
Ensure all customer operations adhere to regulatory, data privacy, and internal compliance standards
Qualification
Required
Proven leadership experience in customer service, support, or operations within a data, SaaS, or financial services environment
Deep knowledge of S&P Global's solutions and the personas we serve (e.g., buy-side, sell-side, corporate issuers, data consumers)
Strong understanding of the 'jobs to be done' framework and how to unlock value for clients through service design
Demonstrated success in leading global teams and managing complex, matrixed environments
Passion for customer advocacy, operational rigor, and innovation
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company
S&P Global
S&P Global is a market intelligence company that provides financial information and data analytics services.
Founded in 1860
10001+ employees
H1B Sponsorship
S&P Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (26)
2023 (30)
2022 (38)
2021 (46)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-01Post Ipo Debt· $1B
2023-09-07Post Ipo Debt· $750M
2016-04-28IPO
Leadership Team
Martina Cheung
President and CEO
Rick Goldberg
Chief Financial Officer Market Intelligence
Recent News
2026-01-07
The Motley Fool
2026-01-06
2026-01-05
Company data provided by crunchbase