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Comcast · 1 day ago

Director, Installation & Service (Southern Colorado)

CO - Englewood, 6850 S Tucson

Full-time

Onsite

Director/Executive

$119K/yr - $178K/yr

10+ years exp

Comcast is a leading company in media and technology, seeking a Director of Installation & Service for Southern Colorado. This role involves leading an installation and service organization, improving performance, and fostering a high-engagement environment while managing relationships with various stakeholders.

InternetTelecommunicationsTVVideoWeb Hosting

Responsibilities

Culture Champion

Create and foster a strategy and environment of high engagement to include rewards and recognition that encompasses all levels, individuals, and teams as a way to celebrate important achievements

Serve as a strong ally who celebrates differences, cultivates an environment of open communication, approachability, and fair and consistent treatment dedicated to inclusion

Proactively establish strong relationships both within own team and with people across a wide variety of functions and locations within the organization

Vision Shapes the Future

Demonstrate courage to challenge existing approaches in support of experiments and bold actions while encouraging innovation and creative ways of looking at issues, processes, or solutions

Utilize NPS elements to identify opportunities for process improvement leading to a better overall customer experience

Execution Excellence

Translate broad strategies into specific objectives, metrics, and plans by defining a clear path to accomplish goals

Prioritize and delegate appropriately ensuring that others have the resources, authority, and support to achieve objectives

Evaluate personal capabilities and skill gaps to build a well balanced team. Regularly evaluate team based on evolving organization structure to make sure business needs are met

Business & Financial Acumen

Apply business experience, data, and financial understanding to assess, manage, and report on business performance

Understand the financial environment and partner with the right people to solve for current changes and prepare for potential uncertainty in the business

Be a Great Leader

Actively promote the recruitment, development, and success of people from different backgrounds

Create a sense of calm amid tense or stressful situations and demonstrate resilience by adapting to changing conditions and learning from challenges

Champion a growth mindset where team members are empowered and encouraged to maximize opportunities for development

Communication & Influence

Use emotional intelligence, active listening skills, and various forms of communication to create and sustain an inclusive environment

Present business solutions with a confident and persuasive rationale, ensuring commitment to a common vision and goal

Customer Advocate

Act as an advocate for the customer in order to consistently provide a quality experience

Seek out and leverage feedback using formal and informal channels to improve the overall experience

Additional Responsibilities

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Other duties and responsibilities as assigned

Qualification

Cable/MSO IndustryPeople LeadershipCustomer Experience (CX)Change ManagementBusiness ResultsStrategic Objectives

Required

Bachelor's Degree

10 Years + relevant work experience

Strong background in the Cable/MSO Industry

Business Results

Change Management

Customer Experience (CX)

People Leadership

Strategic Objectives

Benefits

Best-in-class Benefits

Array of options, expert guidance and always-on tools

Company

Comcast

Glassdoor3.8

Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.

Founded in 1963

Philadelphia, Pennsylvania, USA

10001+ employees