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Veolia | Water Tech · 1 day ago

Product Specialist, Industrial & Environmental

Boulder, CO

Full-time

Hybrid

Mid Level

$85K/yr - $105K/yr

3+ years exp

Veolia Group is a global leader in environmental services, specializing in water, energy, and waste management. The Technical Product Specialist role focuses on developing expert-level technical product knowledge to enhance customer experience through advanced support and training, while also contributing to new product development processes.

Environmental Services

No H1B

Responsibilities

Contribute to training by developing content that captures advanced troubleshooting and applications knowledge

Training field service engineers, specialists, and third parties, domestically and globally

Creating supplemental training materials (Video content, presentations, virtual training sessions, and documentation) to meet the needs of service personnel

Routinely engage with service teams to anticipate service needs and/or knowledge gaps including:

Traveling with service personnel

Participating in and contributing to service meetings

Create and maintain service manuals that are distributed to internal and external service personnel

Participate in and contribute to various meetings hosted by different departments to obtain and maintain expert level knowledge of assigned products and services

Actively manage advanced technical or customer service cases escalated by service teams

Work directly with service personnel or with the end user to resolve quality, service, or customer relations issues. (This may require phone/remote support or on-site support, traveling to customer sites.)

Support the launch of new products by being actively involved with the NPI process

Provide technical input during early design phases

Communicate information across the service organization as it relates to impacts to their job function

Participate in the testing of procedures

Conduct installations and validations for early instrument installs to build product knowledge, training, and service manual content

Qualification

Analytical chemistryProcess controlAnalytical instrumentationLab safety practicesProject leadershipTechnical communicationTraining skillsComputer skillsHand tools proficiencyTime management

Required

The candidate must have knowledge of general lab safety practices and manufacturing site safety practices

Good, practical knowledge of analytical chemistry concepts and practices

Good, practical understanding of process control, water systems, and instrumentation

Must be able to proactively work cross-functionally to obtain the necessary technical information to support the job function and proper dissemination of information across the organization

Ability to adapt communication of technical information to meet the training needs of diverse audiences of different cultural backgrounds, levels of experience, and levels of education

Time management and the ability to shift priorities is a must in order to adequately address quality issues and customer concerns

Verbal communication and training skills are required to deliver effective training and presentations across the organization, to partners, and customers

Computer skills including the use of word processing, spreadsheets, and cloud based customer records management software

Project leadership skills required to effectively lead given projects through to completion

Comfortability and understanding of hand tools and diagnostic devices such as multimeters and temperature verification devices

Ability to disassemble and reassemble instruments and document the process

Bachelor's degree in Chemistry, Physics, Engineering, or other related science discipline

2-5 years of experience working in a laboratory, chemical processing, or manufacturing environment

3 years of experience working with the use and maintenance of analytical instrumentation

Preferred

4 years working directly with customers/end users in a customer facing role

Experience with the sales cycle and supporting sales teams

Benefits

Medical, Dental, & Vision Insurance Starting Day 1!

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan

Flexible Spending & Health Saving Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Company

Veolia | Water Tech

As the world leader in water technologies and services, Veolia relies on its 17,500 water technology experts to deliver innovative solutions that drive both performance and sustainability, without compromise.

Founded in 1853

Aubervilliers, Île-de-France, FR

10001+ employees