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EOS IT Solutions · 1 day ago

AV Venue Technician

Menlo Park, California

Full-time

Onsite

Entry Level

$72K/yr - $78K/yr

2+ years exp

EOS IT Solutions is a global technology and logistics company that provides Collaboration and Business IT Support services. The AV Venue Technician will support the Venue & Specialty Escalation Team in the installation, maintenance, and troubleshooting of audio-visual equipment in client-managed venues, working alongside Senior Technicians and System Engineers.

CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo

Responsibilities

Perform daily maintenance of hardware & software for the internal platform

Kick off meetings & events (Experience Center & Event Space) with AV/IT Support

Execute monthly preventative maintenance on all hardware

Utilize remote access tools on Mac, Linux & Windows systems to control the internal platform

Communicate effectively with clients to identify needs & evaluate solutions

Provide onsite support for visitors and executive level events as needed

Support event operation technicians with all issues relating to event spaces prior to events

Troubleshoot routing, writing & cabling issues

Complete venue space pre-show equipment sweeps prior to events

Organize, document & maintain warehouse inventory which includes spare equipment

Track RMA of serviced equipment

Document, track record/status of outgoing & returning service equipment and provide status updates to the team

Maintain periodic system updates and upgrades of equipment

Act as stand in support for large & special events

Work with an internal ticketing system to document all issues

Operate cross functionally within the team to support audio, video conferencing & projection

Create and/or maintain any needed team documentation

Track issues to isolate trends, coordinate with engineering team & 3rd party vendors to resolve issues

Trains operations team for usage of systems and applications

Qualification

Audio-visual equipmentTechnical troubleshootingEvent production experienceCustomer interactionTime managementTeam playerWritten communicationVerbal communication

Required

2 years working knowledge of audio-visual equipment including lighting, sound, video recording and data projection along with experience with the technical challenges and problem-solving needs in an event production environment

Knowledge of technical event support system architectures and troubleshooting

Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism

Ability to motivate and focus cross functional teams to reach challenging goals

Good organization and time management skills with proven ability to manage multiple priorities at one time

Be eligible, willing and able to work and travel when required

Good written and verbal communication skills

Be a motivated team player