Nassco Inc. ยท 2 days ago
Customer Service Representative
Mason City, IA
Full-time
Onsite
Entry Level
1+ years expNassco Inc. is dedicated to delivering exceptional customer experiences, and they are seeking a Customer Service Representative who thrives in a fast-paced environment. The role involves providing customer support, managing orders, and acting as a liaison between Sales and internal departments to ensure customer satisfaction.
Manufacturing
Responsibilities
Provide top-notch customer support via phone, email, and in-person interactions
Manage customer orders through multiple platforms, ensuring accuracy and timely delivery
Act as a liaison between Sales and internal departments to keep everything moving
Research and recommend solutions to customer inquiries, partnering with Purchasing and manufacturer reps
Maintain detailed records of customer interactions and transactions
Qualification
Required
High school diploma or equivalent required
Minimum of 1 year of customer service experience (call center or account management experience is a plus)
Strong communication skills and a professional, positive attitude
Detail-oriented and organized with the ability to juggle multiple priorities
Proficient in Microsoft Office (Outlook, Excel, Word)
Preferred
Experience in Jan/San, Packaging, or Foodservice distribution is a bonus
Bilingual skills? Even better!
Benefits
Competitive pay and benefits package.
Company
Nassco Inc.
Nassco Inc. is a business supplies and equipment firm focusing on janitorial and packaging supplies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Melzer
Chief Executive Officer
Josh Yach
CFO
Company data provided by crunchbase