Universal Service Administrative Co. (USAC) · 1 day ago
Program Analyst
Washington, DC, US
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expUniversal Service Administrative Co. (USAC) is dedicated to bridging the digital divide through its administration of the Universal Service Fund programs. The Program Analyst will analyze data to support core programs, identify process improvements, and manage performance and funding-related reports.
Telecommunications
Responsibilities
Collaborate with operations and IT to develop, document, and implement improved efficiencies
Provide support to IT efforts to develop requirements for additional system functionality
Assist management in developing performance metrics
Identify trends, atypical situations, or other issues that may require special consideration or procedures
Manage multiple conflicting priorities while supporting the various process owners
Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders
Conduct audit research
Assist Senior Manager(s), Director(s), and others in various projects, as needed
Other specific duties as assigned
Perform daily invoicing functions. Thoroughly examine invoices for accuracy, completeness, and compliance with company policies and relevant regulations
Utilize analytical skills to identify discrepancies or irregularities in invoice submissions
Continuously developing and reviewing internal program procedures for program efficiencies and compliance
Maintain organized and detailed records of all reviewed invoices
Effectively communicate with stakeholders to address inquiries, resolve issues, and clarify discrepancies
Track and ensure successful resolution of open invoicing issues and escalate them to management, as needed
Review outgoing communications, convey invoice status updates, and maintain checklists/review queue
Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program
Provide feedback on invoice processing procedures to enhance efficiency and accuracy
Qualification
Required
Bachelor's degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education
A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered
Three (3) to Four (4) years of working of professional directly related experience
Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems
Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities
Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary
Excellent analytical and proven problem-solving skills
Analyze and interpret program data to identify any risks, issues, solutions, and recommendations
Demonstrate strong interpersonal skills and have strong verbal and written communication skills
The ability to identify and implement continuous process improvement
Highly Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)
Basic understanding of SQL (Vertica)
Basic understanding of Python
Benefits
Medical
Dental
Vision
401 (k)
FSA
Life Insurance
Paid Time Off
Commuter Benefits
Wellness Programs
Low-premium, top-of-the-line medical, dental, and vision insurance
Disability and life coverage
Generous 401k contribution
Federal and floating holidays
Paid sick leave and vacation time that increases every year
Regular telework schedule
Opportunities to take professional development courses and training
Company
Universal Service Administrative Co. (USAC)
The Universal Service Administrative Company (USAC) is dedicated to achieving universal service.
501-1000 employees
H1B Sponsorship
Universal Service Administrative Co. (USAC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (5)
2022 (2)
2021 (12)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Chris Beyerhelm
Vice President
C
Craig Davis
Vice President
Recent News
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