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Real Chemistry · 1 day ago

Senior Account Manager, Med Affairs

United States

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $100K/yr

3+ years exp

Real Chemistry is a global agency committed to transforming healthcare through scientific expertise and creativity. The Senior Account Manager will serve as the key day-to-day client contact, managing relationships and ensuring effective communication and project delivery for medium to large client projects.

Health Care

Responsibilities

Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans

Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)

Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes

Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed

Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity

Keep abreast of trends and developments in the medical communications and pharma industries

Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client

Keep abreast of market changes

Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations

Maintains general understanding of account finances; supports account lead with financial management

Support new business research and ideation, participate in pitch presentations as required

Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

Qualification

Healthcare agency experienceClient relationship managementProject managementFinancial acumenMicrosoft Office proficiencyProactive communicationIndependent thinkingWork ethicTeam collaborationAdaptabilityAttention to detail

Required

At least 3 years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required

Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail

Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration

Professional presence, performs with a sense of urgency and with a client service orientation

Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable

High energy, able to effectively operate in fast-paced, growing and evolving environment

Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget

Able to work independently and as part of a team

Competent in using Microsoft Word, PowerPoint, Excel, and Outlook

Experienced in developing client relationships and networking

Strong financial acumen

Comprehension of project and account objectives, contributing to strategic planning

Able to devise and articulate solutions to problems on an ongoing basis

Able to clearly communicate project updates, scopes and recommendations to clients

BA or equivalent work experience required