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Hub Group · 1 day ago

Senior Collections Specialist

Oak Brook, IL

Full-time

Onsite

Senior Level

$28/hr - $29/hr

5+ years exp

Hub Group is a company focused on providing efficient logistics solutions, and they are seeking a Senior Collections Specialist to manage a portfolio of customer accounts. The role involves resolving disputes, supporting new customer onboarding, and ensuring timely collections through effective communication and analysis of data.

LogisticsRailroadTransportation

Hiring Manager

Automne Heather

Responsibilities

This role requires the ability to work well with all levels within Hub Group including collections, Account Managers, CAOs, EVPs, VPs, external customers and Payco’s

Be able to resolve all disputes, invoice problems, IT issues, pricing or fuel issues in a timely manner

Through effective internal and external communication, this position supports on boarding new customers and new processes, company billing, documentation challenges, credit challenges and cash application goals while providing stellar customer service

Be responsible for a portfolio of $5 Million to $40 Million of customer AR at one time

This individual must be diligent, organized, strategic, and analytical. They need to able to analyze data through spreadsheets in Exel using formulas, V-Lookups and pivot tables that data to provide solutions based on the findings

Position requires the ability to motivate internal customers and external customers to complete the necessary tasks for Hub Group to collect funds that are owed

The Senior Collection Specialist must provide recommendations to correct issues and guidance of next steps, which will require understanding the scope of the issue and the stakeholders

Time management and organization is key to the success of this role as is a clear understanding of daily goals and the ability to prioritize

Ability to learn and to work in different operating systems simultaneously

Verify payment status of outstanding invoices, summarize and share results and provide next steps and actions that are needed

Document interactions with customers, internal teams and Payco’s but providing the issues, actions, owners and dates

Make collection calls and recommend actions for slow/poor paying customers

Prepare and maintain demand letters as well as work with legal to provide needed documentation

Resend invoices and customer statements as required

Review daily cash application report for discrepancies and need for remittance advices

Maintain their portfolio in good order and current

Duties, responsibilities and activities may be assigned or changed from time to time

Qualification

Collections experienceExcel proficiencyTransportation industry experienceData entry skillsMulti-taskingCommunication skillsOrganizational skillsProblem solving skillsTeam player