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Capital One · 1 day ago

Associate Project Manager - Product, User & Platform Support Team

Richmond, VA

Full-time

Onsite

Entry Level

$74K/yr - $85K/yr

1+ years exp

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services. As a Project Manager at Capital One, you will drive strategy and execute on high priority initiatives, working with key stakeholders to enhance user support for internal applications.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Support and serve as Subject Matter Expert for Commercial Bank applications

Maintain and monitor user requests daily for our Commercial Bank applications received via intake or shared mailbox

Troubleshoot and resolve problems or transactions, communicating with internal customers to breakdown inquiries

Provide customer service and training to internal customers on specific processes they manage

Provide support in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

Maintain formal process documents (e.g. procedures, job aides and guides)

Work on small to medium-scale department projects that have a direct impact on the company - including project strategy, planning, meetings, status, documentation and delivery

Working with Operations leaders and stakeholders in delivering platform updates and enhancements

Assist with coordination of Operations testing and performing testing in support of initiatives or fixes

Forge relationships with key stakeholders to ensure delivery of commitments

Identify ways to improve and streamline business process

Utilize communication and partnership skills which are essential for interacting with key stakeholders across all levels to manage, inform, and influence outcomes

Demonstrate organizational agility to adapt to changing demands

Qualification

Business Process ManagementRelationship ManagementRisk ManagementProject ManagementPMP CertificationLean CertificationAgile CertificationSix Sigma CertificationJIRAInfluencing SkillsCustomer ServiceOrganizational AgilityMicrosoft OfficeGoogle SuiteCommunication SkillsProblem Solving SkillsTeam Collaboration