United IT ยท 3 days ago
IT Help Desk Support
Rockford, IL
Full-time
Onsite
New Grad, Entry LevelUnited IT is seeking an IT Help Desk Support professional to provide technical assistance to users. The role involves troubleshooting hardware and software issues, managing incidents, and providing user training to ensure a smooth IT experience.
ConsultingInformation TechnologyWeb Development
Responsibilities
Respond to user inquiries via phone, email, or in-person
Diagnose and resolve hardware, software, and network issues
Guide users through step-by-step solutions
Record and track incidents and service requests using a ticketing system
Prioritize and escalate issues as necessary to ensure timely resolution
Follow up with users to ensure issue resolution and customer satisfaction
Perform routine maintenance on computer systems and networks
Install, configure, and update software and hardware
Maintain and troubleshoot printers, scanners, and other peripheral devices
Create and maintain documentation of IT procedures, processes, and issue resolutions
Develop user guides and training materials
Provide training and guidance to users on best practices and usage of IT systems and software
Conduct onboarding sessions for new employees on IT policies and tools
Work closely with other IT team members to resolve complex issues
Assist in the implementation of IT projects and initiatives
Qualification
Required
Respond to user inquiries via phone, email, or in-person
Diagnose and resolve hardware, software, and network issues
Guide users through step-by-step solutions
Record and track incidents and service requests using a ticketing system
Prioritize and escalate issues as necessary to ensure timely resolution
Follow up with users to ensure issue resolution and customer satisfaction
Perform routine maintenance on computer systems and networks
Install, configure, and update software and hardware
Maintain and troubleshoot printers, scanners, and other peripheral devices
Create and maintain documentation of IT procedures, processes, and issue resolutions
Develop user guides and training materials
Provide training and guidance to users on best practices and usage of IT systems and software
Conduct onboarding sessions for new employees on IT policies and tools
Work closely with other IT team members to resolve complex issues
Assist in the implementation of IT projects and initiatives
Company
United IT
United IT Solutions is a multi-disciplinary IT solutions company based in Irving, Texas, offering robust application development services, talent transformation and management, and continuous improvement and support.
Founded in 2008
51-200 employees
H1B Sponsorship
United IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (39)
2023 (26)
2022 (17)
2021 (37)
2020 (31)
Funding
Current Stage
Growth StageLeadership Team
Ajay Govada
Chief Information Officer
Company data provided by crunchbase