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Informa Connect - Global Finance · 1 day ago

Event Operations Coordinator

Chicago, IL

Full-time

Hybrid

Entry Level

$50K/yr - $55K/yr

1+ years exp

Informa Connect - Global Finance is part of a global business network that connects customers to information and people. The Event Operations Coordinator will manage all exhibitors for the National Restaurant Association Show, ensuring smooth event preparation and execution while providing excellent customer service.

BankingVenture Capital

Responsibilities

Manages all updates, changes, and configurations to the exhibitor floor plan and participates in the floor plan review

Requests updated utility port floor plans from Freeman

Confirms they correctly match our floorplan and submits for updating in Booth 101 and FAQs on website

Sends Freeman monthly exhibitor lists

Tracks exhibitor priority points, including the history of the National Restaurant Association Show, and organizes exhibitor space selection criteria

Assists with the production and maintenance of onsite exhibitor planning information

Coordinates onsite exhibitor space selection communications

Correlates invitations and database management for specialty booth programs including colleges, shares, NASDA, POP

Travels to the National Restaurant Association Show as a vital onsite team member to assist with logistics and exhibitor support

Responds to exhibitor inquiries via phone and email while providing positive customer experiences to the exhibitors and internal customers

Acts as first contact for sales exhibitor related questions

Assists with office hours, call campaigns and webinars for exhibitor education as needed

Handles E354 and FHC confirmations and questions

Manages out of date signature follow-up

Processes exhibitor payments by generating and dispersing invoices/statements and assisting with collections when applicable

Follows up on over payments, either push to apply to package/sponsorship or refund

Remaining over payments at close of Show are transferred to new Show or refunded if not renewed

Manages and serves as the primary administrator of the exhibitor database

This includes being the lead for MYS Zendesk tickets, running the weekly meeting, and keeping MYS personnel on time with goal of 2-week turnaround time for tickets

Manages Exhibitor Dashboard setup and updates, including Service Kit tiles and forms

Works with Registration Manager to review and prepare exhibitor badge registration, list rental, and lead retrieval

Creates and sends exhibitor confirmation documents

Takes ownership of the Service Kit

This will include updating dates, links, and colors as well as reading through the entire kit (PDFs, website, FOL, etc.) asking questions on items they don’t know as well as making suggestions and recommendations on items that they feel needs clarification to exhibitors, especially for first-time exhibitors

Coordinates with Marketing to update website for service kit launch for publishing

Manages Alcohol exhibitor review, approval, and all communications

Acts as liaison with Savor for approved alcohol exhibitors and sampling and F&B sampling exhibitors

Works with the Exhibitor Services team members to learn OSSS and MYS new show processes

Helps check items for errors and takes on tasks as possible

Quality checks of application/account information, reports, custom fields and details, planner messages and usage, past due report for balance transfers, plumbing access

Tracks and processes exhibit cancellations, approvals and website link applications while organizing data trends to provide information/feedback to the sales team

Supplies GDPR no lists for Marketing dept. request emails

Processes specialty requests for Restaurant Show (i.e. F&B sampling forms, export interest, etc.)

Be a productive member of the Exhibitions team, working to accomplish departmental and team goals

Support internal team members and departments following the mission and values while promoting Informa Connect culture

Assists department managers with special projects as needed including KI

Enthusiastically take on additional relevant tasks to ensure the success of the National Restaurant Association Show

Qualification

Customer service experienceEvent managementComputer proficiencyAnalytical skillsCommunication skillsOrganizational skillsBasic trade show knowledgeGeneral understanding of restaurant industryCreative problem-solvingInterpersonal skillsTime management

Required

1-3 years of experience in customer service, events, hospitality or a trade show environment preferred or relevant internship experience

Strong writing, reading, and math skills

Strong verbal and written communication skills

Computer proficiency (Excellent knowledge of Excel, Word, Outlook, and PowerPoint applications)

Ability to learn other computer software programs and enter and maintain accurate data/information

Basic trade show knowledge

Basic knowledge of office equipment such as scanner and telephone

Ability to maintain the confidentiality of work records

Strong organizational and time management skills

Creative problem-solving skills

Strong interpersonal skills

Ability to work as part of the Exhibitions Team and to work independently

Strong analytical and critical thinking skills

General understanding of the restaurant industry/business environment

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount

Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

Recognition for great work, with global awards and kudos programs

As an international company, the chance to collaborate with teams around the world