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Stonebridge · 1 day ago

Front Office Manager

New York, NY

Full-time

Onsite

Mid Level

Stonebridge is a hospitality company seeking a Front Office Manager to oversee daily front office operations. The role focuses on ensuring smooth check-ins and check-outs while maintaining high levels of guest satisfaction and collaborating with other departments to enhance operational efficiency.

HospitalityInformation Technology

Hiring Manager

Jessica Soler- Thompson

Responsibilities

Overseeing daily front office operations

Ensuring smooth check-ins and check-outs

Maintaining high levels of guest satisfaction

Managing a team of front desk staff

Addressing guest inquiries and concerns

Ensuring compliance with company policies

Collaborating closely with other departments to enhance operational efficiency

Providing exceptional customer experiences

Qualification

Office AdministrationFront Office ManagementCustomer ServiceHotel Management SystemsCommunication SkillsTrainingSupervisingHospitality ExperienceBachelor’s Degree

Required

Strong skills in Office Administration and Front Office management

Proven ability to prioritize Customer Service and ensure high levels of Customer Satisfaction

Exceptional Communication skills to effectively liaise with guests, staff, and other team members

Adept at training, supervising, and motivating front office staff to ensure service excellence

Flexibility to work variable schedules, including evenings, weekends, and holidays

Preferred

Previous experience in a hospitality, hotel management, or similar role is strongly preferred

Proficiency in hotel management systems is an advantage

Bachelor's degree in Hospitality Management or a related field is preferred

Company

Stonebridge

Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive.

Founded in 1991