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TAG - The Aspen Group · 1 day ago

Manager, Social Engagement

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$75K/yr - $80K/yr

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., and they are seeking a Manager, Social Engagement to oversee the Social Engagement and Reviews Specialists. This role involves ensuring seamless operations, fostering team collaboration, and driving strategic initiatives to enhance community management across all brands.

CosmeticsDentalHealth CareWellness

H1B Sponsor Likely

Hiring Manager

Kelly (Dillon) Campagna

Responsibilities

Supervise and support team members, providing guidance and resolving escalated issues

Facilitate training sessions and onboarding for new team members

Act as the main point of contact with tools like Sprout and Birdeye

Partner with Sr. Manager to develop presentations and best practices across the community management space across TAG

Participate in cross-functional meetings and present to stakeholders

Develop and implement community management standard of responses ensuring they are accurate and the team is equipped to use them

Lead initiatives to automate positive review responses, enhancing efficiency

Act as the lead for customer interaction for negative and positive messages daily

Monitor team workload distribution and ensure timely completion of tasks

Ensure proper channel coverage ensuring that we are monitoring all owned channels and social listening

Maintain communication channels between different team segments

Provide recommendations for process optimizations

Escalate potential crisis and crisis situations to the proper stakeholders

Oversee the creation and management of reports to track team performance

Utilize data-driven insights for training optimizations

Qualification

Community managementSocial media experienceLeadership skillsCustomer support experienceSocial platform knowledgeEmpathyToneVoice adaptationEffective communicationInterpersonal skills

Required

Strong leadership and interpersonal skills

High empathy and effective communication abilities

Proven experience in community management and customer support

Proven experience in the Social Media field

Vast understanding of social platforms

Ability to distinguish proper tone and voice across multiple platforms and brands

Ability to handle repetitive tasks while maintaining enthusiasm

Benefits

Paid time off

Health

Dental

Vision

401(k) savings plan with match

Company

TAG - The Aspen Group

When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access.

Founded in 1998

Chicago, Illinois, USA

10001+ employees

https://www.teamtag.com

H1B Sponsorship

TAG - The Aspen Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (20)

2022 (16)

2021 (14)

2020 (7)