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The Harbor Bank of Maryland · 1 day ago

AVP/Operations Lead

Baltimore, MD, US

Full-time

Onsite

Mid Level

$70K/yr - $85K/yr

3+ years exp

The Harbor Bank of Maryland is seeking an AVP/Banking Operations Lead to support the management of the Operations team. This role involves driving strategic initiatives and internal improvements to enhance the efficiency of banking operations, overseeing departmental operations, and ensuring regulatory compliance.

BankingFinancial ServicesVenture Capital

Responsibilities

Responsible for the Bank’s electronic and cash management-based products and services, including their development, deployment, and ongoing maintenance in partnership with the Banking Operations Manager

Partner with account and business development officers to support the sales and onboarding of electronic banking solutions and provide training to internal teams

Support the Operations Manager at oversee departmental operations, supervises staff, coordinates vendor relationships, and ensures regulatory compliance across all banking activities

Provide strategic leadership, technical expertise, and a strong focus on process improvement to drive innovation and operational excellence in the Bank’s digital channels in partnership with the Banking Operations Manager

Support strategic and tactical oversight of daily operations for the department, including statement rendering, large-dollar verifications, bank-by-mail, wires, ACH, returned items, deposited item returns, cash settlements, ATM settlements, cash orders, and IRA processing

Monitor and analyze dormant accounts, ensuring compliance with escheatment laws and internal procedures

Research and respond to subpoenas, legal requests, and customer inquiries in a professional and timely manner

Manage the processing of returned mail and oversee skip tracing functions; ensure accurate documentation and secure storage of deposit records in accordance with the Bank’s record retention policies

Maintain strong knowledge of key operational systems and their direct and indirect impact on the Bank’s operations

Assess, design, and implement workflow and system enhancements to improve operational efficiency and identify gaps across Electronic, Deposit and Loan Operations in partnership with the Banking Operations Manager

Participate in and oversee product development initiatives from an operational perspective, including integration with other departments and ensuring alignment with operational capabilities

Coordinate and prepare documentation for Federal and State examinations and external audits; ensure compliance with applicable laws and regulations

Serve as an active member of the IT Committee and other organizational committees as required, providing subject matter expertise on operational initiatives and technology integration

Comply with all federal and state regulations impacting banking operations and complete all mandatory risk and compliance training

Qualification

Banking operations experienceBanking regulationsLeadership skillsCore banking systemsElectronic banking platformsACHWire transfersAnalytical skillsProfessionalismProblem-solving skillsTime managementCommunication skillsCollaboration skillsIntegrityMentoring skillsDecision-making skills