Arctic Wolf · 1 day ago
Director, Customer Success - Enterprise
Eden Prairie, MN, USA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expArctic Wolf is a leader in redefining the cybersecurity landscape. They are seeking a Director, Customer Success - Enterprise to lead a team of Customer Success Managers, focusing on customer retention, growth, and adoption of their services.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
Lead, coach, and develop a team of Customer Success Managers to drive customer retention, growth, and adoption of Arctic Wolf services
Guide the team in achieving renewal and expansion targets through consultative, value-based selling strategies
Act as the voice of the customer by gathering feedback and collaborating with cross-functional business leaders to influence improvements
Oversee customer account health by ensuring satisfaction and the successful execution of quarterly business reviews
Support CSMs in identifying and positioning upsell opportunities that align with customer needs and Arctic Wolf’s solutions
Provide guidance on complex negotiations and long-term account growth strategies, leveraging deep product and industry expertise
Ensure operational excellence by helping the team effectively prioritize and manage a high volume of customer requests, while resolving issues promptly and coaching customers toward optimal solutions
Own and manage the team’s forecasting process, delivering accurate insights on renewals, expansions, and churn risk to the business
Qualification
Required
5+ years of proven leadership and people management experience, with a track record of developing and motivating high-performing teams
5+ years of successful sales experience, ideally within a technology-focused organization
Demonstrated quota attainment and revenue growth success in a quota-carrying role
Channel and partner management experience strongly preferred
Ability to thrive in a fast-paced, rapidly changing environment while maintaining focus and adaptability
Bachelor's degree (or an equivalent combination of education and relevant experience)
Strong technical aptitude, with proficiency in spreadsheets and CRM tools (Salesforce experience preferred)
Commitment to delivering exceptional customer service while maintaining the highest standards of business quality and data security
Creative, strategic thinker who inspires passion, quality, and commitment in others
Excellent organizational, communication, and presentation skills
This role is based in Eden Prairie, MN and requires in-office presence
Preferred
Channel and partner management experience strongly preferred
Salesforce experience preferred
Benefits
Equity for all employees
Flexible time off and paid volunteer days
401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Company
Arctic Wolf
Arctic Wolf is a cyber security company that provides cloud-native security operations technology to reduce cyber risks.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$899.2MKey Investors
Blue Owl Capital CorporationViking Global InvestorsFuture Fund
2022-10-06Convertible Note· $401M
2022-01-06Secondary Market
2021-07-13Series F· $150M
Leadership Team
Ian McShane
Vice President of Product Management - Arctic Wolf Labs
Issara Srun
Vice President Sales Engineering
Recent News
2025-12-18
Lightspeed Venture Partners
2025-11-27
Company data provided by crunchbase