Blue Cross and Blue Shield of Minnesota · 1 day ago
Senior Workforce Forecasting Analyst
United States
Full-time
Remote
Senior Level
$79K/yr - $130K/yr
5+ years expBlue Cross and Blue Shield of Minnesota is committed to transforming healthcare and is looking for a Senior Workforce Forecasting Analyst. The role involves delivering forecasting models and strategic plans to meet performance goals while collaborating with stakeholders to ensure effective capacity planning.
Insurance
Responsibilities
Engage and partner with key stakeholders to develop capacity plans and forecast models to meet business goals, customer needs and financial commitments
Provide actual and normalized interval, daily, monthly, and yearly forecast projections to vendors and schedulers
Analyze and interpret historical call data to identify trends, patterns, and opportunities for the business
Collaborate with WFM team to proactively recommend training, time-off, overtime, etc. based on the analysis of schedules and performance reports to uncover opportunities for efficiency
Responsible for updating and maintaining operations call-volume patterns that accurately validate forecasting methods
Compose, lead and present weekly reviews of forecasts, capacity plans, shrinkage, and Key Performance Indicator (KPI) results and trends
Develop resolutions to complex problems that frequently require advanced competency in WFM metrics and analysis
Works closely with project team(s) to assess the impact of projects and initiatives on forecasts and the ability to deliver on set timelines provided
Stay curious and keep up to date on the latest best-in-class workforce management solutions and methodologies
Admin scheduling software for WFM team
Adhoc reports/projects/other duties as assigned
Qualification
Required
5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered
WFM forecasting and analysis experience specifically in Contact Centers supporting Omni channel and scheduling experience is preferred
Working knowledge of NICE Cloud CXOne, IEX and EEM software, or other workforce management software
High level of proficiency in Excel including formulas, charts, and pivot tables
Ability to advocate and prioritize based in customer centric organization
Strong internal written and verbal communication skills
Excellent Problem-solving skills; quick identification and efficient resolution of issues
Ability to validate, analyze and organize data, and recommend solutions to address business needs
Must be a self-starter with the ability to work independently and in team environments, multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment
Ability to adapt to ever changing health care requirements and processes
The drive to succeed and passion for learning new things
Ability to work weekend shifts and holidays on occasion
High school diploma (or equivalency) and legal authorization to work in the U.S
Preferred
Bachelor's degree in business, mathematics, finance, health administration
Strong understanding of health care industry and/or BCBSMN operational areas
Knowledge of forecasting and scheduling chat and other omni-channels
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Blue Cross and Blue Shield of Minnesota
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Carrie S. Lawrence
Executive Administrator to the President & CEO and Chief of Staff
Patsy Riley
Chief Goverment Officer and Senior Vice President and CEO, ClearStone Solutions
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