Apply on Employer Site

Prime Therapeutics · 1 day ago

Account Manager - Montgomery, AL

Montgomery, AL

Full-time

Hybrid

Entry, Mid Level

$59K/yr - $94K/yr

2+ years exp

Prime Therapeutics is a unique pharmacy benefit manager focused on connecting care for those they serve. The Account Manager is responsible for supporting Employer Account Executives and Employer Groups through client communications, relationship management, and product recommendations, while ensuring member satisfaction and retention.

Health CarePharmaceutical

No H1B

Responsibilities

Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future

Collaborate with account executive to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, product introduction and issue resolution

Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion

Support client business and assist with the development of client presentations and the facilitation of client visits and health fairs

Support Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship

Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)

Responsible for the management of claim related research and relationship management between Plan, Prime, members, pharmacies, providers and vendors

Other duties as assigned

Qualification

Client ServiceAccount ManagementSalesforce CRMHealthcare ExperienceCPhT CertificationMatrix Team EnvironmentInterpersonal SkillsOrganizational Skills

Required

Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required

2 years of Client Service/Account Management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization

Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion

Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes

Ability to work effectively in a matrixed team environment