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Covetrus · 1 day ago

Corporate Collector (hours 10:00am - 7:00pm ET)

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $24/hr

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. The Collector serves as an information source on credit and accounting related questions, working closely with the sales force to manage a large portfolio of accounts and ensure a positive customer experience.

Health CareSoftwareSupply Chain ManagementVeterinary

Responsibilities

Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth

Serves as a primary source for all accounting questions by the sales force

Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved

Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts

Makes strategic decisions on the value of adjusting late charges as a collection tool

Approves late charge adjustments

Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort

Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship

Uses organizational skills and ability to prioritize independently in order to manage portfolio

Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity

Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues

Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement

Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term

Handles credit card declines

Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues

Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency

Handles a high volume of telephone calls and emails

Reviews suspended orders to determine and execute appropriate course of action

Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research

Follows-up on payments, including how to allocate them and the reasons for any deductions

Maintains follow-up list for manual payments

Researches missing and incorrect PO numbers

Maintains customer websites for paperless billing

Performs other duties as assigned

Qualification

Basic accounting principlesNegotiationCustomer service experienceOrganizational skillsBusiness correspondencePC familiarityTyping abilitySpelling/grammar skillsTelephone skills

Required

Experience as a collector and/or customer service representative, preferably in a commercial collecting environment

Experience working in a fast paced environment

Proven ability to meet and exceed deadlines

Knowledge of basic accounting principles

Demonstrated ability to negotiate

Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company

Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills