Director Customer Success Management - North America jobs in United States
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Hitachi Energy · 1 day ago

Director Customer Success Management - North America

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
date5+ years exp

Hitachi Energy is seeking a Director for Customer Success. This remote-based role will oversee and optimize customer support operations, focusing on exceptional service delivery and leading a team of customer care professionals to drive continuous improvement in customer satisfaction.

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Responsibilities

Lead, mentor, and develop a team of customer care representatives, fostering a positive and high-performing work environment
Manage daily customer service operations, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs)
Develop and implement customer service policies, procedures, and best practices to enhance efficiency and customer experience
Monitor and analyze customer feedback, identifying trends and areas for improvement, and implementing corrective actions
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
Utilize customer relationship management (CRM) systems to track interactions, manage customer data, and generate reports

Qualification

Customer service managementCRM software proficiencyLeadership experienceAnalytical skillsIndustry best practicesMicrosoft Office Suite

Required

Bachelor's degree in Business Administration, Communications, or a related field
Minimum of 5-7 years of experience in customer service or customer care, with at least 2-3 years in a leadership or managerial role
Proven track record of managing and motivating a customer-facing team
Strong analytical skills with the ability to interpret data and make data-driven decisions
Proficiency in CRM software (e.g., Salesforce, ServiceNow) and Microsoft Office Suite
Knowledge of industry best practices in customer service and contact center operations
Must be eligible to work in the US without needed sponsorship

Company

Hitachi Energy

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Hitachi Energy is a renewable energy company that provides energy consulting services.
dateFounded in 1950
location
Bengaluru, Karnataka, IND
people-size10001+ employees
web-link
http://www.hitachienergy.com/in/en

Funding

Current Stage
Public Company
Total Funding
$300M
2025-03-19Post Ipo Equity· $300M
2020-03-30IPO

Leadership Team

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Ron Hunt
CFO Enterprise Software Solutions
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Allie Anzelone
Site HR Business Partner
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Recent News

Business Standard India
Capital goods stock zooms 48% against QIP price in 2 months, hits new high
2025-05-17
IndiaTimes
BHEL, Hitachi Energy consortium bags contract for 6-GW renewable energy transmission project
2025-04-04
TradingView
Hitachi Energy to integrate ScottishPower wind farm to power almost one million homes in the United Kingdom
2024-11-29
Company data provided by crunchbase