Zillow · 1 day ago
Manager, Mortgage Loan Processing
United States
Full-time
Remote
Senior Level
$89K/yr - $143K/yr
5+ years expZillow is a leading real estate platform that provides various loan options and premier customer service to homeowners. The Processing Manager will oversee loan processing operations, manage a team of processors, and ensure compliance with regulations while maintaining high customer service standards.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Lead, train and motivate the processing departmental staff while overseeing daily volume, monitoring workloads, and assisting with meeting or exceeding service level standards
Ensure the processing team is delivering the highest level of customer service possible
Maintain loan data records in Encompass360, the company’s loan origination system; ensure records are accurate and up-to-date and contain documentation of all loan-level communication
Work with Loan Originators, Underwriters, and Closers as well as third parties such as credit reporting agencies, AMCs, title companies, employers, landlords, etc. to document and complete loan file for submission
Provide support as necessary to facilitate the origination and fulfillment of mortgage loans
Onboard new associates, provide on the job training and coaching and monitor workloads
Manage staff hours and overtime costs to ensure appropriate department coverage at reasonable costs
Develop and execute plans for productivity improvement; identify people, processes and tools needed for success
Ability to quickly analyze a situation, identify the issue and take accountability for resolution
Qualification
Required
5+ years prior experience in mortgage loan processing and 2+ years in management
Service-focused, possess superior time-management and communication skills, and able to multi-task and thrive in a high-volume, fast-paced service-focused environment
Strong interpersonal, communication (written and verbal), and time-management skills
Ability to work collaboratively and effectively with internal and external partners with a proven ability to handle multiple projects in a changing environment
Preferred
Experience processing all loan types (Conventional, FHA, USDA, and VA)
Familiarity with Emcompass360
Benefits
Incentive compensation
Equity awards
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Executive Chairman
Rich Barton
Co-founder and Co-Executive Chair
Recent News
Crunchbase News
2026-01-08
EIN Presswire
2026-01-07
Company data provided by crunchbase