Assurant · 2 days ago
Quality Assurance Supervisor of RL3
Mt Juliet
Full-time
Onsite
Mid Level
$56K/yr - $94K/yrAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking a Quality Assurance Supervisor to oversee the completion of quality assurance audits and manage the performance of Quality Assurance Auditors, ensuring high standards and continuous improvement in quality processes.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Oversee Completion of audits on all RL3 Services areas of the DCC; this covers product, process, Operations, 5S and compliance (list is not exhaustive)
Record and report audit outputs
Support and drive the DCC QMS Processes as they relate to RL3
Produce regular QMS KPI reports, chair QMS KPI meetings and on actions to improve performance against them
Work with the Operations Teams to continuously improve performance against the QMS KPIS
Work with the Operations Teams to continuously improve performance against the QMS KPIS
Feedback audit outputs to manager and stakeholders
Support Quality Assurance Manager in deliverables
Facilitate/Enforce RIOS / R2 Requirements
Manage the output and performance of Quality Assurance Auditors on relevant shift
Recruitment, training, coaching, and ongoing development of Quality Assurance Auditors/Inspectors
Performance manage direct reports, providing coaching and timely feedback to drive high performance standards and address any capability gaps
Put forward and lead on new ideas to develop audits and create reports where required
Support in the root cause analysis of customer-impacting issues
Bring new ideas to the table that enhance our IMS
Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers
To demonstrate accountability and ownership
Ensure Health and Safety policies are always followed
Continuously develop your knowledge and capability by utilizing the resources and tools available
Qualification
Required
High school diploma or GED, Associates Degree preferred but not required
Experience in high-volume manufacturing or production, repair experience preferred
Excel knowledge for example, input of data into excel to record audit results
Experience in following processes maps and standard working instructions
Experience with Completion of audits of work completed by others
High level of attention to details
Familiarity with large data pools for purposes of analysis
Knowledge of data analysis software such as PowerBI or Tableau
Preferred
Conflict resolution
Use a combination of hard (MS Word, Teams, Outlook, Excel, and data analysis) and soft skills (Critical thinking, leadership skills, motivation, negotiation, proactive progress, discipline) to direct, re-direct, and grow team members
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
Founded in 1892
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
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