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Choice Hotels International · 1 day ago

Business Travel Sales Manager - Radisson Blu MOA

Bloomington MN - Radisson Blu Mall of America Bloomington

Full-time

Onsite

Entry, Mid Level

$61K/yr - $73K/yr

1+ years exp

Choice Hotels International, Inc is one of the largest lodging franchisors in the world, and they are seeking a Business Travel Sales Manager for the Radisson Blu Mall of America. The role involves developing and implementing business strategies, achieving sales goals, and ensuring guest satisfaction through effective team collaboration and client relationship management.

HospitalityHotelTravel

No H1B

Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu’s overall mission, vision values and strategies

Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing and Director of Corporate Accounts & Partnerships, Managed Hotels on individual and team goals within assigned market segments

Develops data and recommends programs to meet clients' needs

Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

Solicits files on a timely basis to confirm business

Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Choice Hotels

Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

Communicates clients' requests to all departments in an effective and timely manner

Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

Assists with the completion of monthly booking report(s)

Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Qualification

Hotel sales experienceLocal market knowledgeContract law knowledgeMicrosoft Office proficiencyNegotiation skillsCommunication skillsTeam collaboration