Carl Warren & Company · 1 day ago
Claims Specialist
DMA Claims is part of Venbrook Claims Group, specializing in auto and casualty claims administration. The Auto Claim Specialist manages complex auto liability bodily injury claims from first notice of loss through settlement, handling exposure analysis, liability evaluation, and settlement negotiations while communicating with various stakeholders in both English and Spanish.
ConsultingFinancial ServicesInsuranceProfessional ServicesProperty Management
Responsibilities
Investigate and manage auto liability bodily injury claims
Analyze exposure and determine appropriate reserves
Evaluate liability and damages
Negotiate settlements within authority
Ensure timely and accurate claim resolution
Conduct recorded statements in English and Spanish
Independently investigate complex injury claims
Maintain clear, compliant, and detailed file documentation
Identify fraud indicators and submit SIU referrals when appropriate
Manage multi-state claims in compliance with jurisdictional requirements
Submit underwriting risk alerts as needed
Coordinate with internal teams, vendors, and legal partners
Refer files for subrogation recovery
Qualification
Required
Minimum of 3 years' experience handling significant auto liability bodily injury claims
Proven experience with exposure analysis, liability determination, and settlement negotiations
Demonstrated experience managing multi-state claims
Active Arizona Adjuster License required
Ability to obtain and maintain additional state licenses as needed
Strong analytical and decision-making skills
Ability to independently resolve complex injury claims
Working knowledge of varying state statutes and regulatory requirements
Organized and able to manage competing priorities
Comfortable working in a remote environment
Fluency in Spanish and English required
Strong written and verbal communication skills in both languages
Preferred
Experience working with or through a Third-Party Administrator
Bachelor's degree
Benefits
401(k) with matching
Medical, dental, and vision insurance
Health savings and flexible spending accounts
Life insurance
Paid time off
Employee assistance program
Referral program
Employee discount program