Textron · 1 day ago
Customer Service Manager (First Shift) - Houston, TX
US-Texas-Houston
Full-time
Onsite
Mid Level
4+ years expTextron is seeking a Customer Service Manager to join their Customer Service Team. In this role, you will guide customers through their maintenance experience, coordinate work scopes, and strengthen long-term relationships while ensuring service quality and operational efficiency.
AerospaceFinanceIndustrial
Responsibilities
Serve as the primary point of contact for customers by greeting them on arrival, reviewing work scope, capturing new discrepancies, and ensuring a positive, seamless experience throughout the service visit
Define communication expectations, align approval processes, and keep customers updated on schedules, work scope, service bulletins, warranty programs, quotes, and pricing to ensure transparency and trust
Communicate initial work scope to Service Center teams, secure approvals for additional work, report schedule or cost-impacting changes, and ensure technical teams remain aligned with customer needs
Partner with Finance to review program coverage, validate pricing, and build accurate preliminary invoices; provide final billing, collect payments when applicable, and deliver a thorough departure debrief to the customer
Follow up after delivery to resolve outstanding parts, maintenance, or billing issues; address Maintenance Visit Performance Evaluation feedback to elevate customer satisfaction and service quality
Support and mentor peers by ensuring system training, sharing updates on process or system changes, assisting with dispute resolution, and providing financial performance updates to the General Manager
Qualification
Required
Bachelor's degree in aviation or related field with 2 years of relative aircraft maintenance experience is required
In lieu of degree, a minimum of 4 years of aircraft maintenance experience and/or A&P license or 2-year technical degree is required
In lieu of degree or license, a minimum of 6 years of aircraft maintenance experience is required
Preferred
A&P/Repairman/EASA License is preferred along with aviation Customer Service, Aircraft Maintenance or Service Center experience is preferred
Benefits
401K company match + additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance, along with discounted childcare and planning
Eligibility for a $5,000 state of Kansas Aviation tax credit
Company
Textron
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to
10001+ employees
H1B Sponsorship
Textron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (3)
2022 (6)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-10-16Post Ipo Debt· $1B
1978-01-13IPO
Leadership Team
Jörg Rautenstrauch
President and CEO Industrial Segment and Kautex
Scott Donnelly
President and chief operating officer
Recent News
Investing.com
2026-01-07
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2025-12-07
2025-12-05
Company data provided by crunchbase