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BrightBridge Credit Union · 1 day ago

Branch Manager II (Waltham, MA)

Waltham, MA, US

Full-time

Onsite

Mid, Senior Level

$78K/yr - $90K/yr

4+ years exp

BrightBridge Credit Union is seeking a bilingual Branch Manager II to lead and oversee the daily sales and operational functions of a high-volume branch. This role involves managing staff, ensuring adherence to policies, and enhancing member satisfaction through effective leadership and community engagement.

BankingFinancial ServicesLendingMortgage

Responsibilities

Functions as management authority in the Branch office in regards to sales operational, depository, and certain lending issues. Guides and advises staff and members regarding complex member issues. Ensures proper communication between departments

Responsible for hiring, training, coaching, evaluating, developing, promoting, compensating, and disciplining subordinates within the current policies and procedures established through Human Resources and within approved budget guidelines

Leads and manages sales activities, programs, processes and tactics across the branch organization and local marketplace focused on retaining and deepening member relationships and attracting new members and business to the CU

Leads and manages sales process expectations through weekly observations to support one on one coaching with employees to measure and evaluate against performance. Conducts performance management per the agreed upon standards when goals are not met

Leads, manages and coordinates sales activities, programs and tactics, across the Branch Office and local marketplace, focused on retaining and deepening member relationships, as well as attracting new members to BrightBridge

Be actively involved in community organizations and events to represent BrightBridge in the Merrimack Valley area

Manages all aspects of ATM services at Branches including: maintenance, security and daily servicing

Establishes and maintains the Branch Budget as approved by the VP Retail Banking & Operations. Makes suggestions for creating operational efficiencies as identified

Assists in developing policies within area of responsibility and ensures the standard operation procedures within the branch are written, communicated and followed. Authorizes exceptions to accepted operational policies and procedures, within established guidelines, when circumstances warrant

Acts as Membership Officer, as approved by the Board of Directors

Conducts dialogue and feedback with all department managers throughout the Credit Union regarding member service issues and concerns. Works across business lines to enhance member experiences, optimize opportunities and generate incremental revenue for BrightBridge

Assists members with problem resolution, more complex deposit/lending issues, etc. in a prompt, effective and professional manner

Determines that proper control and individual accountability of cash handling procedures are maintained

Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures

Motivates staff and creates an exceptional experience by encouraging maximum potential and moral, by utilizing rewards and recognition tied to fun spirited, team-oriented environment

Supports the sales/service culture by conducting monthly meetings, one-on-one goal measurement/alignment meetings with staff and keeping communications open as it relates to the department goals as well as the overall company goals

Performs additional duties as requested

Qualification

Branch operations experienceManagement experienceRegulatory compliance knowledgeBilingualPC skillsWritten communicationVerbal communicationOrganizational skillsInterpersonal skillsLeadership abilitiesInitiative

Required

Related Bachelor's degree or equivalent experience required

Minimum of four years branch operations experience within a financial institution

Proven written and verbal communication, organizational, and leadership abilities

Must possess initiative, strong interpersonal skills, and the ability to effectively manage daily operations of the Branch

Must be familiar with all applicable regulatory issues and compliance

PC skills to include MS Office, Outlook, Word, Excel and PowerPoint required

On call 24/7 for all branch security calls by contracted vendors, and local police and fire departments

Provides Medallion and/or notary service for membership. (Required as part of the job within 90 days of hire)

Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO)