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Google · 1 day ago

Deployment Support Technician II, Global Server Operations

Reston, VA, USA

Full-time

Hybrid

Entry Level

$74K/yr - $103K/yr

2+ years exp

Google is a leading technology company known for its innovative software and hardware solutions. The Deployment Support Technician II will be responsible for deploying and maintaining data center infrastructure, troubleshooting equipment issues, and ensuring data security and integrity.

AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO

Growth Opportunities

No H1B

Responsibilities

Deploy and operate new data center infrastructure across projects or functions. Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance

Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues

Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards

Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting

Travel up to 70% of the time to serve as remote and on-site support for deployment of new cloud capacity and technologies with customers

Qualification

Component-level repairsTroubleshooting technical equipmentDiagnosing operating systemsGoogle IT Support CertificateData center experienceCollaboration skillsAdaptability

Required

Experience with performing component-level repairs and troubleshooting on technical equipment

Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols

Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting

Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required

Ability to travel up to 70% of the time

Preferred

Bachelor's degree or equivalent practical experience

Completion of the online Google IT Support Professional Certificate program

2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols

Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc)

Experience working within a data center or network operation center environment

Ability to collaborate and partner with teams to overcome issues, and to adapt to changes in a dynamic work environment