Customer Billing Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

Enbridge · 1 day ago

Customer Billing Representative

positionGastonia, NC, USA
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Enbridge is a leading energy company, and they are seeking a Customer Billing Representative to ensure accurate and timely billing for residential and small commercial customer accounts. The role involves processing bills, monitoring billing system controls, and providing exceptional customer service while resolving billing inquiries and adjustments.

EnergyOil and GasRenewable EnergySolar
check
Comp. & BenefitsbadNo H1Bnote

Responsibilities

Process and review customer bills for accuracy and timeliness
Validate meter readings, consumption data, and rate applications
Respond to customer inquiries regarding billing, rates, and account status
Resolve billing disputes and escalate complex issues when necessary
Maintain accurate customer account information in billing systems
Ensure adherence to regulatory requirements and internal policies
Collaborate with internal teams to resolve issues and support audits

Qualification

Customer billing systemsAttention to detailBasic math skillsRegulatory complianceMicrosoft ExcelProblem solvingTime managementTeamworkAdaptabilityClear communication

Required

High school diploma or equivalent required; Associate degree preferred
1–3 years of experience in customer service, billing, credit, payments, accounting, or utility operations
Basic understanding and application of company terms and conditions, policies, procedures, and rate schedules for electric or gas customers
Familiarity with regulatory requirements and compliance standards
Strong attention to detail and accuracy in billing and data entry
Basic math and analytical skills for validating meter readings and consumption data
Problem-solving, research, and troubleshooting abilities
Ability to prioritize work and exercise discretion within established policies and procedures
Proficient in Microsoft Excel and Word
Clear oral and written communication skills; strong interpersonal skills
Ability to work independently with accuracy and speed
Strong customer service orientation

Preferred

Proficiency in customer billing systems (SAP or similar)
Regulatory Awareness: Basic understanding of tariffs and compliance requirements
Data Entry Accuracy: Ability to maintain precise account information
Customer Focus: Provides responsive and professional support
Attention to Detail: Ensures accuracy in billing and documentation
Problem Solving: Resolves inquiries and disputes effectively
Time Management: Meets deadlines and manages workload efficiently
Teamwork: Collaborates effectively with colleagues and other departments
Adaptability: Responds positively to changes in processes or systems
Accountability: Takes ownership of tasks and outcomes

Benefits

Flex Work Arrangements
Competitive workplace programs

Company

Enbridge

twittertwittertwitter
Glassdoor3.9
company-logo
Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
dateFounded in 1949
location
Calgary, Alberta, CAN
people-size10001+ employees
web-link
http://www.enbridge.com

Funding

Current Stage
Public Company
Total Funding
$5.2B
Key Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B

Leadership Team

leader-logo
Patrick Murray
Executive Vice President & Chief Financial Officer
linkedin
C
Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
linkedin

Recent News

thecanadianpressnews.ca
U.S. designs for Venezuelan oil industry put pressure on Canadian oil stocks
2026-01-06
BNN Bloomberg
Market Outlook: Canadian oil pressured by Venezuela uncertainty
2026-01-06
Morningstar.com
Chevron's stock jumps 4%. Analysts are saying this about big oil companies after Maduro's capture.
2026-01-05
Company data provided by crunchbase