NEOGOV · 1 day ago
Hourly Office Associate III
Lynchburg, VA
Full-time
Onsite
Entry, Mid Level
$33K/yr - $33K/yr
1+ years expThe City of Lynchburg is an Equal Opportunity Employer seeking an Hourly Office Associate III for their Client Services Unit in the Department of Human Services. The role involves providing office support services, managing customer and employee problems, and performing various administrative tasks to ensure effective service delivery to citizens.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages routine customer and employee problems
Listens and gets clarification
Speaks in a way that is clear and precise about what is required and clearly passes information on
Treats others with respect
Exhibits common courtesy and basic communication skills to work within a team environment
Maintains confidentiality
Focuses on solving conflict, not blaming
Follows through, resolves and seeks feedback regarding questions, requests and/or complaints in a timely manner
Prepares correspondence and other written materials for review, using appropriate grammar and spelling and a writing style necessary to effectively communicate
Reviews and preps Files weighing 5-25 Ibs
Reviews, research and scan 20-100 pieces of mail Daily
Extensive windows of data collection and entry via Keyboard
Works with whole numbers, common fractions and decimals
Detail oriented
Analyzes situations and uses judgment within complex established procedures, practices or past precedents
Takes independent action and calculated risks
Understands implications of decisions
Coordinates small projects independently beyond individual job area
Manages competing demands
Learns new skills and translates prior experience into new skills
Volunteers readily
Seeks increased responsibility
Displays original thinking and creativity in making complex decisions
Performs analysis within established policies, precedents and/or procedures
Develops innovative approaches and ideas
Improves processes, services, etc
Depending on work assignment, may be required to perform a variety of duties in support of operational requirements and direct citizen service delivery such as acting as a back-up to other staff and response to weather-related and other emergencies, such as snow removal
May assist Family Services teams depending on work assignment
May be required to work outside of normal work hours, to report to work during inclement or unusual weather or other conditions or to respond in other abnormal situations
Other duties to provide direct or indirect service to the citizens may be assigned
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
Qualification
Required
Graduation from high school
Some (1-3 years) related experience
Demonstrates intermediate Microsoft Office skills
Advanced skills in 2 or more MS Office applications
Intermediate skill in specific job-related application and equipment
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment
Relevant background checks must be completed and approved
Benefits
Medical, dental, and vision coverage
Retirement through the Virginia Retirement System (VRS); the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
Life insurance at no cost to the employee
Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
Eligibility for parental leave and tuition assistance
Paid Time Off
Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase